Emotional Labor and the Problem of Exploitation in Roboticized Care Practices: Enriching the Framework of Care Centred Value Sensitive Design.

Care ethics has been advanced as a suitable framework for evaluating the ethical significance of assistive robotics. One of the most prominent care ethical contributions to the ethical assessment of assistive robots comes through the work of Aimee Van Wynsberghe, who has developed the Care-Centred V...

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Published in:Science & Engineering Ethics Vol. 30; no. 5; pp. 1 - 18
Main Authors: Liedo, Belén, Van Grunsven, Janna, Marin, Lavinia
Format: Article
Published: Springer Nature Oct2024
Online Access:View this record in EBSCOhost
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        atl: Emotional Labor and the Problem of Exploitation in Roboticized Care Practices: Enriching the Framework of Care Centred Value Sensitive Design.
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          Liedo, Belén
          Van Grunsven, Janna
          Marin, Lavinia
        affil:
          Institute of Philosophy, Spanish National Research Council, Madrid, Spain
          https://ror.org/02e2c7k09 Ethics and Philosophy of Technology Section, TU Delft, Delft, The Netherlands
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      keyword:
        Assistive robotics
        Care-centred value-sensitive design
        Emotional labor
        Ethics of care
        Paid care work
        Roboethics
      ab: Care ethics has been advanced as a suitable framework for evaluating the ethical significance of assistive robotics. One of the most prominent care ethical contributions to the ethical assessment of assistive robots comes through the work of Aimee Van Wynsberghe, who has developed the Care-Centred Value-Sensitive Design framework (CCVSD) in order to incorporate care values into the design of assistive robots. Building upon the care ethics work of Joan Tronto, CCVSD has been able to highlight a number of ways in which care practices can undergo significant ethical transformations upon the introduction of assistive robots. In this paper, we too build upon the work of Tronto in an effort to enrich the CCVSD framework. Combining insights from Tronto’s work with the sociological concept of emotional labor, we argue that CCVSD remains underdeveloped with respect to the impact robots may have on the emotional labor required by paid care workers. Emotional labor consists of the managing of emotions and of emotional bonding, both of which signify a demanding yet potentially fulfilling dimension of paid care work. Because of the conditions in which care labor is performed nowadays, emotional labor is also susceptible to exploitation. While CCVSD can acknowledge some manifestations of unrecognized emotional labor in care delivery, it remains limited in capturing the structural conditions that fuel this vulnerability to exploitation. We propose that the idea of privileged irresponsibility, coined by Tronto, helps to understand how the exploitation of emotional labor can be prone to happen in roboticized care practices.
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    language: English
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