Service Utilisation of an Innovative Mental Health Counselling Clinic.
Responding to the increasing challenges to mental health equity, Talk It Out Counseling Clinic (the Clinic), an innovative, public-facing counselling service, was established at the University of Toronto during the pandemic. Operating on the principles of anti-oppression and trauma-informed care, th...
| Published in: | British Journal of Social Work Vol. 54; no. 6; pp. 2603 - 2623 |
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| Main Authors: | , , , , , |
| Format: | research tables/charts Journal Article |
| Published: |
Oxford University Press / USA
Sep2024
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| Online Access: | View this record in EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=180016715&site=ehost-live header: @attributes: shortDbName: ccm uiTerm: 180016715 longDbName: CINAHL Complete uiTag: AN controlInfo: bkinfo: dissinfo: jinfo: jid: 00453102 BHO jtl: British Journal of Social Work issn: 00453102 maglogo: N pubinfo: dt: Sep2024 vid: 54 iid: 6 pid: 622 pub: Oxford University Press / USA artinfo: ui: 180016715 180016715 180016715 10.1093/bjsw/bcae053 180016715 ppf: 2603 ppct: 20 formats: fmt: – @attributes: type: T – @attributes: type: P tig: atl: Service Utilisation of an Innovative Mental Health Counselling Clinic. aug: au: Fang, Lin Lung, Yu Hui, Gilda Pang, Nelson Smith, Malik Azizi, Tamana affil: Factor-Inwentash Faculty of Social Work, University of Toronto, 246 Bloor St West, Toronto, Ontario, M5S 1V4, Canada sug: subj: Mental Health Counseling Outpatient Service Health Resource Utilization Health Services Accessibility Mental Health Race Factors Healthcare Disparities Health Inequities Human Record Review Medical Records Referral and Consultation Suicidal Ideation Fisher's Exact Test T-Tests Data Analysis Software Male Female Sociodemographic Factors Odds Ratio Confidence Intervals Descriptive Statistics Funding Source Male Female ab: Responding to the increasing challenges to mental health equity, Talk It Out Counseling Clinic (the Clinic), an innovative, public-facing counselling service, was established at the University of Toronto during the pandemic. Operating on the principles of anti-oppression and trauma-informed care, the Clinic trains Master of Social Work students to deliver mental health counselling to populations encountering multiple barriers to mental health equity through phone or video. Guided by a quality improvement framework, this study used chart reviews to examine the demographic characteristics, initial mental health status and service utilisation of clients (N = 116) who completed services at the Clinic during its inaugural year. Three-quarters of the clients identified as Black or other racialised individuals, and over 70 per cent rated their general mental health as poor or fair. Nearly 80 per cent of clients referred to the Clinic proceeded to an intake, amongst whom 69.6 per cent successfully completed the services. Warm handoff was associated with service engagement, whilist men and older clients were more likely to terminate the services prematurely. The study underscores the mental health needs of communities confronting multiple challenges and illuminates the processes conducive to client engagement and service delivery within an innovative, school-run mental health clinic. pubtype: Academic Journal doctype: research tables/charts Journal Article ougenre: Article language: English refInfo: holdings: @attributes: islocal: N |
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