Do Generative Artificial Intelligence Company Strategies of 'Moving Fast and Breaking Things' in Civil Society Cancel Their Social Licence to Operate? A Nurse's Evaluation of Chatbot Impacts.

A rapid expansion of the computer technology industry, particularly in the field of artificial intelligence, has ignited a global concern that warrants our immediate action. As nurses, our professional values frameworks compel us to protect public health and address national and global health issues...

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Publicado en:Pacific Rim International Journal of Nursing Research Vol. 28; no. 4; pp. 689 - 707
Autor principal: McDonald, Tracey
Formato: questions and answers review Journal Article
Publicado: Thailand Nursing & Midwifery Council Oct-Dec2024
Acceso en línea:Ver este registro en EBSCOhost
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      dt: Oct-Dec2024
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      pub: Thailand Nursing & Midwifery Council
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        atl: Do Generative Artificial Intelligence Company Strategies of 'Moving Fast and Breaking Things' in Civil Society Cancel Their Social Licence to Operate? A Nurse's Evaluation of Chatbot Impacts.
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        au: McDonald, Tracey
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        subj:
          Artificial Intelligence, Generative Organizations
          Trust
          Social Attitudes
          Nursing Role
          Ethics, Nursing
          Chatbot Evaluation
          Public Opinion
          Conceptual Framework
          Public Health
          World Health
          Citizenship
          Nursing Practice, Evidence-Based
          Environmental Sustainability
          Human Rights
          Artificial Intelligence
          Machine Learning
          Nursing Informatics
          Patient Safety
          Psychological Well-Being
          Adaptation, Occupational
          Social Values
          Nomenclature
          Electronics
          Nursing Care
          Data Security
          Electricity
          Workforce
          Employment
          Marketing
          Social Cohesion
          Social Inclusion
          Clinical Nurse Specialists
          Research Nurses
          Nurse Managers
          Faculty, Nursing
          Health Facility Administrators
      ab: A rapid expansion of the computer technology industry, particularly in the field of artificial intelligence, has ignited a global concern that warrants our immediate action. As nurses, our professional values frameworks compel us to protect public health and address national and global health issues. When industry activities adversely affect the social wellbeing of civil society and social institutions, it is important to evaluate them against their industry's 'social license to operate,' which is a measure of public trust, credibility, and the legitimacy of their industrial and corporate citizenship status. The central question is, do computer technology companies continue to have a social license to operate in civil society? Nurses are encouraged to evaluate the computer technology industry's recent 'generative artificial intelligence' chatbot activities against its tacit undertaking to be good corporate citizens in return for social acceptance of their operations and behaviour. An evidence-based overview of chatbot impacts on societies, environmental sustainability and human rights provide a basis for evaluation. Basic computer technology terminology and relevant concepts are explained. This article is a direct call to action for clinical nurses and those involved in research, education, management, and policy. We have a duty to critically assess the claims made by chatbot technology vendors in both practice and social contexts. If these vendors integrate chatbot technologies with existing machine learning used in nursing and healthcare technologies it could result in detrimental effects beyond user control. By influencing decisions on technology adoption, we can ensure the implementation of safeguards, protect patient safety and social well-being, and uphold the integrity of nursing values. A closing discussion of impacts of computer industry trust deficits on healthcare and research reflects the author's concerns and conclusions about the central question. Readers may draw other conclusions and perhaps use the issues and evidence presented here to stimulate further investigations.
      pubtype: Academic Journal
      doctype:
        questions and answers
        review
        Journal Article
      ougenre: Article
    language: English
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