Designing an app for alternative access assessments: Using interviews to uncover and define user needs.
To support effective alternative access assessment and service delivery for people with motor impairments, we are developing an app called Access Navigator. This paper describes the first stage of the project: the interviews we conducted as part of a discovery process to improve our understanding of...
| Publicado en: | Assistive Technology Vol. 36; no. 6; pp. 437 - 446 |
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| Autores principales: | , , , |
| Formato: | research tables/charts Journal Article |
| Publicado: |
Taylor & Francis Ltd
Oct2024
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=180430653&site=ehost-live header: @attributes: shortDbName: ccm uiTerm: 180430653 longDbName: CINAHL Complete uiTag: AN controlInfo: bkinfo: dissinfo: jinfo: jid: 10400435 YVP jtl: Assistive Technology issn: 10400435 maglogo: Y pubinfo: dt: Oct2024 vid: 36 iid: 6 pid: 377 pub: Taylor & Francis Ltd place: Philadelphia, Pennsylvania artinfo: ui: 180430653 163630822 180430653 180430653 10.1080/10400435.2023.2213749 180430653 ppf: 437 ppct: 9 formats: fmt: – @attributes: type: T – @attributes: type: P tig: atl: Designing an app for alternative access assessments: Using interviews to uncover and define user needs. aug: au: Koester, Heidi Fager, Susan Sorenson, Tabatha Jakobs, Erik affil: Rehabilitation Engineering Research Center on Alternative and Augmentative Communication, State College, Pennsylvania, USA sug: subj: Software Design Assistive Technology Needs Assessment Health Services Accessibility Motor Skills Disorders Rehabilitation Alternative and Augmentative Communication Human Health Services Needs and Demand Interviews Attitude of Health Personnel Thematic Analysis Success Workflow Semi-Structured Interview Female Male Adult Middle Age Funding Source Access to Information Assistive Technology Devices User-Computer Interface Adult: 19-44 years Middle Aged: 45-64 years Female Male ab: To support effective alternative access assessment and service delivery for people with motor impairments, we are developing an app called Access Navigator. This paper describes the first stage of the project: the interviews we conducted as part of a discovery process to improve our understanding of user needs. We individually interviewed 8 assistive technology practitioners and 3 clients who use alternative access methods, to learn what practitioners were currently doing in their access assessments, identify opportunities for improving current practice, and understand what the assessment process was like for clients. We extracted 236 relevant quotes from interview transcripts, and clustered the quotes using the affinity wall method, yielding 42 themes. Here we present the 21 highest priority themes, along with the app requirements that support those themes. Results confirmed the need for a tool to support more effective assessments, with emphasis on taking the worry out of access assessments and supporting early success. Results also revealed specific needs such as flexible workflow, personalized test-drive tasks, and a choice of metrics (including client preference). With a richer understanding of user needs, we are in a much better position to design software that can address those needs. pubtype: Academic Journal doctype: research tables/charts Journal Article ougenre: Article language: English refInfo: holdings: @attributes: islocal: N |
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