A standard operation procedure of transport service for adult day care centers...9th World Conference of the International Society for Gerontechnology (ISG), June 18-21, 2014, Taipei, Taiwan.
Purpose Shuttle bus service is one of the most basic services adult day care centers provide1. This study aims to standardize the process of shuttle services to enhance the quality across centers. Method Three adult day care centers' shuttle bus services were studied. Institutional interviews and pa...
| Publicado en: | Gerontechnology Vol. 13; no. 2; pp. 252 - 253 |
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| Autores principales: | , , , |
| Formato: | abstract proceedings research tables/charts Journal Article |
| Publicado: |
International Society for Gerontechnology
2014 Special Issue
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| Acceso en línea: | Ver este registro en EBSCOhost |
| Sumario: | Purpose Shuttle bus service is one of the most basic services adult day care centers provide1. This study aims to standardize the process of shuttle services to enhance the quality across centers. Method Three adult day care centers' shuttle bus services were studied. Institutional interviews and participatory approaches were used to understand the way the current shuttle bus systems worked. A new standard operation procedure (SOP) of transportation service for adult day care centers was then established (Table 1). Satisfaction surveys were conducted before the SOP was implemented (July 2012) and three months after the SOP was implemented (July 2013). Participants included 22 elders and their family members. Results & Discussion After the SOP was implemented, the average satisfaction rating increased to 4.6 points (out of 5), improving 0.2-0.3 points in every The family members' average satisfaction rating improved from 3.9 to 4.3. The quality of adult day care transportation service can be greatly improved by standardizing the service process. |
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