Redesigning telemedicine: preliminary findings from an innovative assisted telemedicine healthcare model.

Background: Telemedicine holds immense potential to revolutionise healthcare delivery, particularly in resource-limited settings and for patients with chronic diseases. Despite proven benefits and policy reforms, the use of telemedicine remains low due to several patient, technology, and system-leve...

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Publicado en:BMC Primary Care Vol. 25; no. 1; pp. 1 - 12
Autores principales: Jose, Arun Pulikkottil, Kaushik, Aprajita, Tange, Huibert, van der Weijden, Trudy, Pandey, Nikki, Sharma, Anshika, Sheikh, Ruksar, Ali, Nazneen, Kushwaha, Savitesh, Kondal, Dimple, Chaturvedi, Abhishek, Prabhakaran, Dorairaj
Formato: research tables/charts Journal Article
Publicado: BioMed Central 10/23/2024
Acceso en línea:Ver este registro en EBSCOhost
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      dt: 10/23/2024
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      pub: BioMed Central
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        atl: Redesigning telemedicine: preliminary findings from an innovative assisted telemedicine healthcare model.
      aug:
        au:
          Jose, Arun Pulikkottil
          Kaushik, Aprajita
          Tange, Huibert
          van der Weijden, Trudy
          Pandey, Nikki
          Sharma, Anshika
          Sheikh, Ruksar
          Ali, Nazneen
          Kushwaha, Savitesh
          Kondal, Dimple
          Chaturvedi, Abhishek
          Prabhakaran, Dorairaj
        affil: https://ror.org/02jqpaq24 BRIDGE Centre for Digital Health, Centre for Chronic Disease Control, New Delhi, India
      sug:
        subj:
          Telemedicine Utilization
          Chronic Disease
          Health Services Accessibility
          Diabetes Mellitus
          Hypertension
          Outcomes (Health Care)
          Models, Theoretical
          Program Implementation
          Human
          Male
          Female
          Adolescence
          Adult
          Middle Age
          Aged
          India
          Descriptive Statistics
          Nonexperimental Studies
          Interviews
          Confidence Intervals
          Decision Support Systems, Clinical
          Implementation Science
          Electronic Health Records
          Clinical Information Systems
          Blood Glucose
          Systolic Pressure
          Diastolic Pressure
          Digital Health
          Quality of Health Care
          Technology, Medical
          Guideline Adherence
          Healthcare Disparities
          Health Care Delivery, Integrated
          Funding Source
          Adolescent: 13-18 years
          Adult: 19-44 years
          Middle Aged: 45-64 years
          Aged: 65+ years
          Male
          Female
      ab: Background: Telemedicine holds immense potential to revolutionise healthcare delivery, particularly in resource-limited settings and for patients with chronic diseases. Despite proven benefits and policy reforms, the use of telemedicine remains low due to several patient, technology, and system-level barriers. Assisted telemedicine employs trained health professionals to connect patients with physicians, which can improve access and scope of telemedicine. The study aims to describe the design, service utilisation and chronic disease outcomes following the implementation of an assisted telemedicine initiative. Methods: This is an observational implementation study. Barriers and potential solutions to the implementation of telemedicine were identified through interviews with key stakeholders. The assisted telemedicine solution using an interoperable platform integrating electronic health records, point-of-care diagnostics, and electronic clinical decision support systems was designed and piloted at three telemedicine clinics in Tamil Nadu, India. Nurses were trained in platform use and facilitation of tele-consultations. Health records of all patients from March 2021 to June 2023 were included in the analysis. Data were analysed to assess the utilisation of clinic services and improvements in health outcomes in patients with diabetes mellitus and hypertension. Results: Over 2.4 years, 11,388 patients with a mean age of 45 (± 20) years and median age of 48 years, predominantly female (59.3%), accessed the clinics. The team completed 15,437 lab investigations and 26,998 consultations. Among 5542 (48.6%) patients that reported chronic conditions, diabetes mellitus (61%) and hypertension (45%) were the most frequent. In patients with diabetes mellitus and hypertension, 43% and 75.3% were newly diagnosed, respectively. Diabetes mellitus and hypertension patients had significant reductions in fasting blood sugar (-33.0 mg/dL (95% CI (-42.4, -23.7, P < 0.001)), and systolic (-9.6 mmHg (95% CI (-12.1, -7.0), P < 0.0001)) and diastolic blood pressure (-5.5 mmHg (95% CI (-7.0, -4.08), P < 0.0001)) at nine months from first visit, respectively. Conclusions: The 'Digisahayam' model demonstrated feasibility in enhancing healthcare accessibility and quality by bridging healthcare gaps, diagnosing chronic conditions, and improving patient outcomes. The model presents a scalable and sustainable approach to revolutionising patient care and achieving digital health equity, with the potential for adaptation in similar settings worldwide.
      pubtype: Academic Journal
      doctype:
        research
        tables/charts
        Journal Article
      ougenre: Article
    language: English
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