Patient Engagement : A Consumer-Centered Model to Innovate Healthcare
Patient engagement should be envisaged as a key priority today to innovate healthcare services delivery and to make it more effective and sustainable. The experience of engagement is a key qualifier of the exchange between the demand (i.e. citizens/patients) and the supply process of healthcare serv...
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| Formato: | Libro |
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De Gruyter Open Poland
2015
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=1805263&site=ehost-live header: @attributes: shortDbName: nlebk uiTerm: 1805263 longDbName: eBook Collection (EBSCOhost) uiTag: AN controlInfo: bkinfo: btl: Patient Engagement : A Consumer-Centered Model to Innovate Healthcare aug: au: Guendalina Graffigna Serena Barello Stefano Triberti isbn: 9783110452433 9783110452440 9783110452655 imageinfo: pubinfo: dt: @attributes: year: 2015 month: 01 day: 01 dtAvail: @attributes: year: 2022 month: 01 day: 13 pub: De Gruyter Open Poland pubContract: De Gruyter place: Warsaw price: 0.01 limitsGroup: maxCheckoutDays: 1500 pda: N printPagesOffline: 100 printPagesOnline: 100 previewPages: 10000 prePubGroup: dewey: @attributes: class: 150 item: 150 lc: @attributes: class: R727.42 .P385 2015 item: R 727 .42 .P385 2015 artinfo: ui: 1805263 979751239 formats: fmt: @attributes: type: EB doid: NL$1805263$PDF caption: PDF download: Y tig: atl: Patient Engagement : A Consumer-Centered Model to Innovate Healthcare ptl: Patient Engagement aug: au: Guendalina Graffigna Serena Barello Stefano Triberti su: Misinformation Non-governmental organizations National health services Consumers' leagues Health services administration Diffusion of innovations Psychology Medical care Health attitudes Patient compliance sug: subj: PSYCHOLOGY / Applied Psychology Misinformation Non-governmental organizations National health services Consumers' leagues Health services administration Diffusion of innovations Psychology Medical care Health attitudes Patient compliance ab: Patient engagement should be envisaged as a key priority today to innovate healthcare services delivery and to make it more effective and sustainable. The experience of engagement is a key qualifier of the exchange between the demand (i.e. citizens/patients) and the supply process of healthcare services. To understand and detect the strategic levers that sustain a good quality of patients'engagement may thus allow not only to improve clinical outcomes, but also to increase patients'satisfaction and to reduce the organizational costs of the delivery of services. By assuming a relational marketing perspective, the book offers practical insights about the developmental process of patients'engagement, by suggesting concrete tools for assessing the levels of patients'engagement and strategies to sustain it. Crucial resources to implement these strategies are also the new technologies that should be (1) implemented according to precise guidelines and (2) designed according to a user-centered design process. Furthermore, the book describes possible fields of patients'engagement application by describing the best practices and experiences matured in different fields pubtype: eBook doctype: Book ougenre: Book language: English copyright: @attributes: flag: N copyrightText: holdings: @attributes: islocal: N |
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