Facilitating and hindering factors for routine adaptations in manufacturing and effects on human performance- unexpected insights from three experimental studies in a special purpose setting.

Consumer behaviour changes and strategic management decisions are driving adaptations in manufacturing routines. Based on the theory of situational strength, we investigated how contextual and person-related factors influence workers' adaptation in a two-worker position routine. Contextual factors,...

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Published in:Ergonomics Vol. 67; no. 12; pp. 2063 - 2082
Main Authors: Kluge, Annette, Schüffler, Arnulf S., Thim, Christof, Gronau, Norbert
Format: pictorial research tables/charts Journal Article
Published: Taylor & Francis Ltd Dec2024
Online Access:View this record in EBSCOhost
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      dt: Dec2024
      vid: 67
      iid: 12
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      pub: Taylor & Francis Ltd
      place: Philadelphia, Pennsylvania
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        10.1080/00140139.2024.2369706
        181134438
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        atl: Facilitating and hindering factors for routine adaptations in manufacturing and effects on human performance- unexpected insights from three experimental studies in a special purpose setting.
      aug:
        au:
          Kluge, Annette
          Schüffler, Arnulf S.
          Thim, Christof
          Gronau, Norbert
        affil: Faculty of Psychology, Chair of Industrial, Organizational and Business Psychology, Bochum, Germany
      sug:
        subj:
          Adaptation, Occupational
          Ergonomics
          Cues
          Memory
          Manufacturing Industry
          Blue Collar Workers
          Task Performance and Analysis
          Human
          Funding Source
          Male
          Female
          Experimental Studies
          Analysis of Variance
          Multivariate Analysis of Variance
          Descriptive Statistics
          Self-Efficacy
          Male
          Female
      ab: Consumer behaviour changes and strategic management decisions are driving adaptations in manufacturing routines. Based on the theory of situational strength, we investigated how contextual and person-related factors influence workers' adaptation in a two-worker position routine. Contextual factors, like retrieval cues (Study 1), time pressure (Study 2), and convenience (Study 3), were varied. Person-related factors included retentivity, general and routine-specific self-efficacy, and perceived adaptation costs. Dependent variables included various error types and production time before and after adaptation. In each study, 148 participants were trained in a production routine at t1 and executed an adapted routine at t2, one week later. Repeated measures ANOVA for performance at t1 and t2, and MANOVA for performance at t2, revealed that time increased for all groups at t2. For participants in Studies 1 & 2, error rates remained consistent. Retentivity significantly impacted errors at both t1 and t2, emphasising that routine changes in a 'running business' take time, regardless of contextual factors. Workers with lower retentivity may require additional support. PRACTITIONER SUMMARY: When production routines are changed while daily business operations continue, and on-the-job training is the sole method, a slowdown in production speed should be anticipated. Workers, particularly those with low retentivity, require additional support and training to minimise errors when executing the adapted routine.
      pubtype: Academic Journal
      doctype:
        pictorial
        research
        tables/charts
        Journal Article
      ougenre: Article
    language: English
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