Experimental evidence on the determinants of citizens' expectations toward public services.
We conducted three randomized experiments to investigate whether and to what extent citizens' expectations toward waiting times for public service delivery are influenced by reference points, either in the form of social or numerical references. Consistent with our theoretical expectations, our resu...
| Publicado en: | Public Administration Review Vol. 85; no. 1; pp. 176 - 192 |
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| Autores principales: | , , , |
| Formato: | Artículo |
| Publicado: |
Wiley-Blackwell
Jan2025
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| Materias: | |
| Acceso en línea: | Ver este registro en EBSCOhost |