The Symphony of Consumer Partnering and Clinical Governance: An Organizational Review Using the RE‐AIM Framework.
Introduction: Partnering with Consumers in healthcare systems is now widely accepted and mandated in many countries. Despite this acceptance, there is minimal information regarding the best practice of how to successfully establish systems to embed this practice into healthcare systems. Methods: Thi...
| Published in: | Health Expectations Vol. 27; no. 6; pp. 1 - 19 |
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| Main Authors: | , , , , , , |
| Format: | research tables/charts Journal Article |
| Published: |
Wiley-Blackwell
Dec2024
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| Online Access: | View this record in EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=181889856&site=ehost-live header: @attributes: shortDbName: ccm uiTerm: 181889856 longDbName: CINAHL Complete uiTag: AN controlInfo: bkinfo: dissinfo: jinfo: jid: 13696513 EVY jtl: Health Expectations issn: 13696513 maglogo: Y pubinfo: dt: Dec2024 vid: 27 iid: 6 pid: 480 pub: Wiley-Blackwell place: Malden, Massachusetts artinfo: ui: 181889856 181889856 181889856 10.1111/hex.70095 181889856 ppf: 1 ppct: 18 formats: fmt: – @attributes: type: T – @attributes: type: C – @attributes: type: P tig: atl: The Symphony of Consumer Partnering and Clinical Governance: An Organizational Review Using the RE‐AIM Framework. aug: au: Nixon, Jodie Steel, Emily Stubbs, Warren Williamson, Amber Khan, Javed Carswell, Phillip Coccetti, Anne affil: Metro South Health, Clinical Governance, Risk and Legal, Brisbane Queensland,, Australia sug: subj: Clinical Governance Consumer Participation Collaboration Health Services Australia Human Australia Conceptual Framework Retrospective Design Record Review Focus Groups Health Services Accessibility Multimethod Studies Semi-Structured Interview Leadership Advertising Socioeconomic Factors Business Purposive Sample Thematic Analysis ab: Introduction: Partnering with Consumers in healthcare systems is now widely accepted and mandated in many countries. Despite this acceptance, there is minimal information regarding the best practice of how to successfully establish systems to embed this practice into healthcare systems. Methods: This evaluation used the RE‐AIM implementation framework to retrospectively analyse data from a 3‐year timeline to review the events relating to the transition of Consumer Partnering into a Clinical Governance Unit. Data was sourced via Phase 1 – a focus group to establish a 3‐year timeline of events, enablers and barriers, and Phase 2 – a quantitative and qualitative semi‐structured interview to review systems that had been developed to support embedding partnering with consumers into Clinical Governance. Results: Five primary enablers and five barriers to successfully embedding a Consumer Partnering Team into a Clinical Governance Unit were identified. Enablers included Executive sponsorship and ownership of the value of partnering with consumers, Executive leadership influence on local area uptake, an organization‐wide network, valuing via remuneration, and a centralized orientation and onboarding programme for Consumer Partners. Barriers included skills and attitudes of committee chairs, the size of the Directorate (smaller local areas can be easier to influence change), patient feedback data requires interpretation to be useful, staff turnover can reduce the relationships with Consumer Partners, and financial insecurity is a barrier to implementation and maintenance. Conclusions: This article described how an Australian Health Service embedded a Consumer Partnering Team into a Clinical Governance Unit to ensure that partnering became business as usual practice. Enablers, barriers, and unintended consequences can be used as learnings for other organizations to develop a similar approach. Patient or Public Contribution: Two Consumer Partners with lived experience of the health service, and members of the organizations committee structures are part of the evaluation team. As team members, the consumers participated as equal contributors in evaluation design, analysis of the focus group and interview data, and contribution to the writing and review of the manuscript. Two Consumer Partners with lived experience of the health service, and members of the committee structures participated in the focus groups and the interviews. pubtype: Academic Journal doctype: research tables/charts Journal Article ougenre: Article language: English refInfo: holdings: @attributes: islocal: N |
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