Implementing a Telehealth Support Tool for Community-Dwelling Older Adults During the COVID-19 Pandemic: A Qualitative Investigation of Provider Experiences.
During the COVID-19 pandemic, policymakers had to quickly offer telehealth services to address older adults' needs. This study aimed to understand the experiences of providers who implemented a telephone-based telehealth tool named Socio-Geriatric Evaluation (ESOGER), which assessed health and socia...
| Publicado en: | Journal of Aging & Social Policy Vol. 36; no. 6; pp. 1200 - 1218 |
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| Autores principales: | , , , , , , , , , , , , , |
| Formato: | Artículo |
| Publicado: |
Taylor & Francis Ltd
2024
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| Materias: | |
| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ssf&AN=181909668&site=ehost-live header: @attributes: shortDbName: ssf uiTerm: 181909668 longDbName: Social Sciences Full Text (H.W. Wilson) uiTag: AN controlInfo: bkinfo: jinfo: jid: 08959420 DAP jtl: Journal of Aging & Social Policy issn: 08959420 maglogo: N pubinfo: dt: 2024 vid: 36 iid: 6 pid: 377 pub: Taylor & Francis Ltd artinfo: ui: 181909668 10.1080/08959420.2022.2111166 ppf: 1200 ppct: 18 formats: tig: atl: Implementing a Telehealth Support Tool for Community-Dwelling Older Adults During the COVID-19 Pandemic: A Qualitative Investigation of Provider Experiences. aug: au: Dassieu, Lise Develay, Elise Beauchet, Olivier Quesnel-Vallée, Amélie Godard-Sebillotte, Claire Tchouaket, Eric Puzhko, Svetlana Karunananthan, Sathya Archambault, Patrick Launay, Cyrille Holyoke, Paul Sauriol, Caroline Galery, Kevin Sourial, Nadia affil: Senior Postdoctoral Researcher, Department of Biomedical Sciences, Université de Montréal, and Research Center of the Centre Hospitalier de l'Université de Montréal, Montreal, Quebec, Canada Research Professional, Research Centre, Research Center of the Centre Hospitalier de l'Université de Montréal, Montreal, Quebec, Canada Professor, Department of Medicine, Université de Montréal, and Research Center of the Institut Universitaire en Gériatrie de Montréal, Montreal, Quebec, Canada Professor, Department of Sociology and Department of Epidemiology, Biostatistics and Occupational Health, McGill University, Montreal, Quebec, Canada Assistant Professor, Division of Geriatrics, Department of Medicine, McGill University, Montreal, Quebec, Canada Professor, Department of Nursing Sciences, Université du Quebec en Outaouais, Saint-Jérôme, Quebec, Canada Postdoral Researcher, Department of Family Medicine, McGill University, Montreal, Quebec, Canada Postdoctoral Researcher, Bruyère Research Institute, Ottawa, Ontario, Canada Associate Professor, Department of Family and Emergency Medicine, Université Laval, Quebec City, Quebec, Canada Geriatrician, Clinical Researcher, Department of Medicine, Division of Geriatric Medicine, Sir Mortimer B. Davis - Jewish General Hospital and Lady Davis Institute for Medical Research, McGill University, Montreal, Quebec, Canada Executive Director, SE Research Centre, SE Health, Markham, Ontario, Canada Director, Little Brothers Organization, Montreal, Quebec, Canada Assistant Director, Research Centre, Research Center of the Institut Universitaire en Gériatrie de Montréal, Montreal, Quebec, Canada Assistant Professor, Department of Health Management, Evaluation and Policy, School of Public Health, Université de Montreal, Université de Montréal, and Research Center of the Centre Hospitalier de l'Université de Montréal, Montreal, Quebec, Canada su: Québec (Province) Canada Health services accessibility Corporate culture Qualitative research Professional ethics Social workers Interviewing Sound recordings Patient-professional relations Social support Social boundaries COVID-19 pandemic Social isolation Communication barriers Old age Independent living Research funding Continuum of care Judgment sampling Telemedicine Thematic analysis Medical students Research methodology Medical care for older people sug: subj: Health services accessibility Corporate culture Qualitative research Professional ethics Social workers Interviewing Sound recordings Patient-professional relations Social support Social boundaries COVID-19 pandemic Social isolation Communication barriers Old age Québec (Province) Canada Sound recording merchant wholesalers Record Production Integrated Record Production/Distribution Other Individual and Family Services Independent living Research funding Continuum of care Judgment sampling Telemedicine Thematic analysis Medical students Research methodology Medical care for older people keyword: COVID-19 implementation science older adults qualitative methods Telehealth COVID-19 implementation science older adults qualitative methods Telehealth ab: During the COVID-19 pandemic, policymakers had to quickly offer telehealth services to address older adults' needs. This study aimed to understand the experiences of providers who implemented a telephone-based telehealth tool named Socio-Geriatric Evaluation (ESOGER), which assessed health and social isolation risks in community-dwelling older adults in Quebec (Canada). This qualitative study used 20 semi-structured online/phone interviews with health and social service providers coming from publicly-funded healthcare facilities and community organizations. We included adopters and non-adopters of the telehealth tool. Interviews were audio-recorded and transcribed verbatim. We used reflexive thematic analysis to interpret the data. Three dimensions of providers' practice influenced the tool's implementation: service organization, working conditions, and interactions with older adults. Participants reported that the tool fostered continuity of care, provided guidance for their pandemic-related new tasks, and helped identify and support socially isolated older adults. Challenges to implementation included limited appropriateness of the telehealth tool for diverse services, feasibility barriers to adopting a new tool amid the health crisis, and acceptability challenges with some older adults. Despite relevance of the telehealth tool for providers, organizational, professional, and interactional barriers could hinder implementation success. Participatory approaches to telehealth may be promising avenues for future policies in this field. pubtype: Academic Journal doctype: Article src: R language: English refInfo: copyright: @attributes: flag: N holdings: @attributes: islocal: N |
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