Digital Accountability in Collaborative Public Governance in Times of Crisis: Analysing the Debate in a Polarized Social Forum.
Accountability in collaborative public governance initiatives and in digital era governance is under‐researched, especially in the context of crisis and where issues are debated in a social forum. Accountability considerations are considered particularly important in collaborative governance arrange...
| Publicado en: | Abacus Vol. 61; no. 1; pp. 239 - 272 |
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| Autores principales: | , |
| Formato: | Artículo |
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Wiley-Blackwell
Mar2025
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| Materias: | |
| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=hlh&AN=183756337&site=ehost-live header: @attributes: shortDbName: hlh uiTerm: 183756337 longDbName: Humanities International Complete uiTag: AN controlInfo: bkinfo: jinfo: jid: 00013072 AUB jtl: Abacus issn: 00013072 maglogo: Y pubinfo: dt: Mar2025 vid: 61 iid: 1 pid: 480 pub: Wiley-Blackwell artinfo: ui: 183756337 10.1111/abac.12351 ppf: 239 ppct: 33 formats: fmt: – @attributes: type: T – @attributes: type: C – @attributes: type: P size: 625KB tig: atl: Digital Accountability in Collaborative Public Governance in Times of Crisis: Analysing the Debate in a Polarized Social Forum. aug: au: Polzer, Tobias Öner, Selin affil: The WU Vienna, Department of Management, Institute for Organization Studies WU Vienna, Research Institute for Urban Management and Governance su: COVID-19 Contact tracing Interagency coordination Crisis management Social media Municipal services Internet in public administration Collective action sug: subj: COVID-19 Contact tracing Interagency coordination Crisis management Social media Municipal services Internet in public administration Collective action keyword: (Digital) accountability Austria Collaborative governance Contact tracing app COVID‐19 Crisis Debate Digital era governance Forum ab: Accountability in collaborative public governance initiatives and in digital era governance is under‐researched, especially in the context of crisis and where issues are debated in a social forum. Accountability considerations are considered particularly important in collaborative governance arrangements, which are of growing relevance for delivering public services. This study, anchored in notions of digital accountability, analyzes debate in a social media forum about a collaborative governance initiative implemented during a crisis. The empirical case is the Austrian contact tracing app, a digital innovation considered key in managing the COVID‐19 pandemic. The study makes several contributions. First, it is one of the first to focus on the crucial role of debate in digital accountability in collaborative governance. Second, the study shows that the debate extends beyond the mere content of the innovation, highlighting the need to consider the 'ecology' of other (digital) tools, measures, and policies for crisis mitigation in parallel. Third, the study sheds light on the temporal dynamics of accountability in crisis response. The study contributes conceptually to an enhanced understanding of the expertise of actors in delivering and receiving digital public services. It also contributes to a management perspective of digital accountability, which is important given the potential implications for (non)acceptance of public sector innovations in crises and beyond. An enhanced understanding is possibly even more crucial for innovations requiring citizen co‐production in sensitive areas such as health. pubtype: Academic Journal doctype: Article src: R language: English refInfo: copyright: @attributes: flag: Y custom: Copyright of Abacus is the property of Wiley-Blackwell and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. item: Abacus holder: Wiley-Blackwell dt: @attributes: year: 2025 holdings: @attributes: islocal: N |
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