Construction of Internet Plus Wound Care Service Quality Evaluation System Based on Donabedian and SERVQUAL Models—A Delphi‐Analytic Hierarchy Process Study.
The objective of this study was to develop an Internet Plus wound care service quality evaluation system within the context of digital and intelligent medical care services. We utilized the Donabedian and SERVQUAL models as the theoretical framework, establishing an initial evaluation system through...
| Publicado en: | Nursing & Health Sciences Vol. 27; no. 1; pp. 1 - 13 |
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| Autores principales: | , , , , , |
| Formato: | research tables/charts Journal Article |
| Publicado: |
Wiley-Blackwell
Mar2025
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=184016697&site=ehost-live header: @attributes: shortDbName: ccm uiTerm: 184016697 longDbName: CINAHL Complete uiTag: AN controlInfo: bkinfo: dissinfo: jinfo: jid: 14410745 82B jtl: Nursing & Health Sciences issn: 14410745 maglogo: Y pubinfo: dt: Mar2025 vid: 27 iid: 1 pid: 480 pub: Wiley-Blackwell place: Malden, Massachusetts artinfo: ui: 184016697 184016697 184016697 10.1111/nhs.70051 184016697 ppf: 1 ppct: 12 formats: tig: atl: Construction of Internet Plus Wound Care Service Quality Evaluation System Based on Donabedian and SERVQUAL Models—A Delphi‐Analytic Hierarchy Process Study. aug: au: Wei, Li Zhang, Xin Li, Huimin Wang, Yanmei Lu, Minghui Chai, Qianwen affil: Department of Nursing, Tianjin Medical University General Hospital Airport Site, Tianjin, China sug: subj: Internet Wound Care Quality of Health Care Digital Technology Quality Assessment Human Delphi Technique Conceptual Framework Semi-Structured Interview Analytic Hierarchy Process Data Analysis Software Adult Middle Age Funding Source Adult: 19-44 years Middle Aged: 45-64 years ab: The objective of this study was to develop an Internet Plus wound care service quality evaluation system within the context of digital and intelligent medical care services. We utilized the Donabedian and SERVQUAL models as the theoretical framework, establishing an initial evaluation system through a literature review and semi‐structured interviews. This evaluation system was refined through two rounds of Delphi expert consultations, and the weights of each level of indicators were determined using the Analytic Hierarchy Process (AHP). The statistical results indicated a return rate of 100%, with authority coefficients of the experts at 0.898 and 0.906, respectively. The experts' opinions were relatively concentrated and consistent. After two rounds of consultations, the importance values of indicators exceeded 4.5 points, the variation coefficient was below 0.25, and the Kendall coordination coefficients for secondary and tertiary indicators were 0.163 and 0.131, respectively, all with p < 0.001. The final indicator system comprised 3 primary indicators, 10 secondary indicators, and 59 tertiary indicators, demonstrating strong scientific validity and reliability. pubtype: Academic Journal doctype: research tables/charts Journal Article ougenre: Article language: English refInfo: holdings: @attributes: islocal: N |
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