Our journey with an AI assistant offering narrative therapy on WhatsApp.
This study examines the integration of AI chatbots into social work, with a focus on democratising AI for use in Narrative Therapy (NT). As AI becomes more accessible, social work encounters new opportunities to utilise these tools in practice, but also faces significant challenges. The study explor...
| Publicado en: | Journal of Social Work Practice Vol. 39; no. 2; pp. 165 - 190 |
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| Autores principales: | , , |
| Formato: | Artículo |
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Taylor & Francis Ltd
Jun2025
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ssf&AN=185068104&site=ehost-live header: @attributes: shortDbName: ssf uiTerm: 185068104 longDbName: Social Sciences Full Text (H.W. Wilson) uiTag: AN controlInfo: bkinfo: jinfo: jid: 02650533 56H jtl: Journal of Social Work Practice issn: 02650533 maglogo: N pubinfo: dt: Jun2025 vid: 39 iid: 2 pid: 377 pub: Taylor & Francis Ltd artinfo: ui: 185068104 10.1080/02650533.2024.2420314 ppf: 165 ppct: 25 formats: fmt: – @attributes: type: T – @attributes: type: P size: 3.7MB tig: atl: Our journey with an AI assistant offering narrative therapy on WhatsApp. aug: au: Chan, Chitat Zhao, Jiahui Zhao, Yunmeng affil: Social Work, Hong Kong Baptist University, Hong Kong, China su: China Psychotherapy Social media Communicative competence Interprofessional relations Qualitative research Conversation Social services Interviewing Ethnology research Communication Self-perception Professional practice Reflection (Philosophy) Chatbots Health care teams sug: subj: Psychotherapy Social media Communicative competence Interprofessional relations Qualitative research Conversation Social services Interviewing Ethnology research Communication Self-perception China Other Individual and Family Services Professional practice Reflection (Philosophy) Chatbots Health care teams keyword: Artificial intelligence ChatGPT narrative therapy technology Artificial intelligence ChatGPT narrative therapy technology ab: This study examines the integration of AI chatbots into social work, with a focus on democratising AI for use in Narrative Therapy (NT). As AI becomes more accessible, social work encounters new opportunities to utilise these tools in practice, but also faces significant challenges. The study explores the feasibility of using customisable GPT platforms to develop an AI chatbot for NT sessions and assesses its performance. An autoethnographic case study was conducted using a chatbot configured with the OpenAI Assistant API to perform NT on WhatsApp. Findings suggest that while practitioners can configure the chatbot to guide users through NT stages and adapt to interactions, there are still limitations, such as the need for basic coding and technical knowledge for deployment and enhancement. The study highlights both the potential and the challenges of AI in social work, advocating for enhanced training, interdisciplinary collaboration, and the cautious development of AI-assisted practices. pubtype: Academic Journal doctype: Article src: R language: English refInfo: copyright: @attributes: flag: N holdings: @attributes: islocal: N |
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