Patient-Centric Telehealth Pharmacy: An Investigation on Satisfaction, Trust, Loyalty, and Adherence.
Background: The objective of this study was to assess the impact of telehealth pharmacy services on patient satisfaction, trust, and adherence in individuals with degenerative health diseases. Methods: This quantitative study, conducted from November 2022 to April 2023, involved the participation of...
| Publicado en: | Pharmacy Practice (1886-3655) Vol. 23; no. 1; pp. 1 - 11 |
|---|---|
| Autores principales: | , , , |
| Formato: | pictorial research tables/charts Journal Article |
| Publicado: |
Centro de Investigaciones y Publicaciones Farmaceuticas S.L.
Jan-Mar2025
|
| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=185112643&site=ehost-live header: @attributes: shortDbName: ccm uiTerm: 185112643 longDbName: CINAHL Complete uiTag: AN controlInfo: bkinfo: dissinfo: jinfo: jid: 1885642X 3EAU jtl: Pharmacy Practice (1886-3655) issn: 1885642X maglogo: N pubinfo: dt: Jan-Mar2025 vid: 23 iid: 1 pid: 36266 pub: Centro de Investigaciones y Publicaciones Farmaceuticas S.L. artinfo: ui: 185112643 185112643 185112643 10.18549/PharmPract.2025.1.3068 185112643 ppf: 1 ppct: 10 formats: fmt: @attributes: type: P tig: atl: Patient-Centric Telehealth Pharmacy: An Investigation on Satisfaction, Trust, Loyalty, and Adherence. aug: au: Dasopang, Eva Sartika Harahap, Urip Wiryanto Khairunnisa, Khairunnisa affil: Doctor of Pharmaceutical Sciences Program, Faculty of Pharmacy, Universitas Sumatera Utara, Medan,20155, Indonesia sug: subj: Patient Centered Care Telehealth Utilization Pharmacy Service Utilization Patient Satisfaction Evaluation Trust Evaluation Commitment Evaluation Medication Compliance Evaluation Neurodegenerative Diseases Drug Therapy Musculoskeletal Diseases Drug Therapy Human Male Female Adult Middle Age Aged Quantitative Studies Summated Rating Scaling Questionnaires Pretest-Posttest Design Prospective Studies Regression Data Analysis Software Health Services Accessibility Purposive Sample Random Sample Program Implementation Program Evaluation Adult: 19-44 years Middle Aged: 45-64 years Aged: 65+ years Male Female ab: Background: The objective of this study was to assess the impact of telehealth pharmacy services on patient satisfaction, trust, and adherence in individuals with degenerative health diseases. Methods: This quantitative study, conducted from November 2022 to April 2023, involved the participation of 302 respondents who provided responses through a Likert scale-based questionnaire. To evaluate the impact of telehealth services, data were collected three months before and after the implementation of telehealth at Pharmacy X. Two sequential regression models were employed for analysis, and the statistical processing was conducted using R (version 2023.03.0). Results: In exploring patient loyalty factors, two sequential regression models were utilized. The first model assessed the impact of Quality Service on Adherence, Satisfaction, Trust, and Adherence itself, revealing a significant influence on Adherence (p < 0.05). However, its impact on Satisfaction, Trust, and Adherence lacked statistical significance. The second model examined the collective impact of Adherence, Satisfaction, Trust, and Adherence on patient loyalty. Trust emerged as a consistent and significant driver, while Adherence significantly influenced loyalty (p < 0.05). In contrast, Satisfaction did not significantly impact patient loyalty in this subset. It is noteworthy that Telehealth Pharmacy has significantly enhanced the impact of Quality Service on Adherence, Satisfaction, Trust, and Adherence (p<0.05). Conclusion: The sequential regression analysis unveiled critical insights into the factors. Trust emerged as a consistent and significant driver, while Adherence played a crucial role in fostering loyalty. These findings emphasize the nuanced dynamics that contribute to sustained commitment in this evolving healthcare landscape. pubtype: Academic Journal doctype: pictorial research tables/charts Journal Article ougenre: Article language: English refInfo: holdings: @attributes: islocal: N |
|---|