Evaluating both usability and accessibility: the case of access@tour by action – a digital solution for accessible tourism.
Aim: Information systems can help improve accessible tourism conditions. During the development of accessible technology, a crucial phase is testing. Notwithstanding, usability testing methodologies often dismiss accessibility. To overcome this gap, this work contributes with an innovative mixed-met...
| Publicado en: | Disability & Rehabilitation: Assistive Technology Vol. 20; no. 4; pp. 1159 - 1176 |
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| Autores principales: | , , |
| Formato: | algorithm pictorial research tables/charts Journal Article |
| Publicado: |
Taylor & Francis Ltd
May2025
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=185198462&site=ehost-live header: @attributes: shortDbName: ccm uiTerm: 185198462 longDbName: CINAHL Complete uiTag: AN controlInfo: bkinfo: dissinfo: jinfo: jid: 17483107 1X04 jtl: Disability & Rehabilitation: Assistive Technology issn: 17483107 maglogo: Y pubinfo: dt: May2025 vid: 20 iid: 4 pid: 377 pub: Taylor & Francis Ltd place: Philadelphia, Pennsylvania artinfo: ui: 185198462 180066379 185198462 185198462 10.1080/17483107.2024.2409810 185198462 ppf: 1159 ppct: 17 formats: fmt: – @attributes: type: T – @attributes: type: P tig: atl: Evaluating both usability and accessibility: the case of access@tour by action – a digital solution for accessible tourism. aug: au: Teixeira, Pedro Teixeira, Leonor Eusébio, Celeste affil: Department of Economics, Management, Industrial Engineering and Tourism (DEGEIT), University of Aveiro, Portugal sug: subj: Tourism Information Systems Assistive Technology Evaluation Digital Technology Evaluation Diffusion of Innovation Mobile Applications Communication Human Funding Source Usability Study Questionnaires Task Performance and Analysis Feedback Scales Summated Rating Scaling Descriptive Statistics Data Analysis Software ab: Aim: Information systems can help improve accessible tourism conditions. During the development of accessible technology, a crucial phase is testing. Notwithstanding, usability testing methodologies often dismiss accessibility. To overcome this gap, this work contributes with an innovative mixed-method testing methodology that integrates accessibility and usability components in technology evaluation. The capabilities of this methodological process are demonstrated through testing the prototype of a mobile solution for accessible tourism – access@tour by action. Methods: Nine experts evaluated the platform and helped correct accessibility failures. Afterward, 78 end-users tested the prototype. The procedure includes a set of tasks to be performed in the prototype and a final questionnaire. This questionnaire was specifically created for accessibility markets and is itself a significant contribution. Results: Testing with experts helped improve the prototype's accessibility before it reached end-users. The results with end-users are provided in two distinct ways. First, the task performance measures are presented, which showed overall good completion rates. Second, the results obtained from the questionnaires are disclosed. Overall, the platform was considered relevant, accessible, and easy to use. Still, some minor flaws were identified regarding interface connectivity, symbology, and reading sequence. Thus, improvements are suggested based on obtained feedback. Conclusion: The testing procedure was essential to gather input from a user point of view, ensuring the final version of the access@tour by action is accessible and, therefore, "usable". This allowed for validating the methodological method, significantly contributing to future research on evaluating technology accessibility. IMPLICATION FOR REHABILITATION: The access@tour by action intends to improve accessibility and equality in tourism, especially for people with specific needs, by supporting the management of accessibility information. By testing access@tour by action, it was possible to gather feedback on the usability and accessibility of the access@tour by action prototype. Besides, the presented testing methodology allows for improving accessible technology evaluation procedures. pubtype: Academic Journal doctype: algorithm pictorial research tables/charts Journal Article ougenre: Article language: English refInfo: holdings: @attributes: islocal: N |
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