Concern for Information Privacy Among Internet Users in e-health Platforms.

E-health platforms that utilise information technology tools have greater potential for delivering promising healthcare services to society. However, the integration of burgeoning technology leads to potential users' concerns for information privacy when using the platforms. Despite the digital heal...

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Publicado en:Pertanika Journal of Social Sciences & Humanities Vol. 33; no. 3; pp. 1177 - 1197
Autores principales: Mohd Hanafi, Umi Umairah, Abu Hasan, Zuha Rosufila, Mokhtar, Noor Fadhiha, Alagappar, Ponmalar N.
Formato: Artículo
Publicado: Universiti Putra Malaysia Jun2025
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Acceso en línea:Ver este registro en EBSCOhost
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      dt: Jun2025
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        atl: Concern for Information Privacy Among Internet Users in e-health Platforms.
      aug:
        au:
          Mohd Hanafi, Umi Umairah
          Abu Hasan, Zuha Rosufila
          Mokhtar, Noor Fadhiha
          Alagappar, Ponmalar N.
        affil:
          Department of Management (Marketing), Faculty of Business, Economy and Social Development, Universiti Malaysia Terengganu, 21300 Kuala Terengganu, Malaysia
          Department of Management and Marketing, Faculty of Business and Economics, Universiti Malaya, 50603 Kuala Lumpur, Malaysia
      su:
        Data privacy
        Electronic health records
        Internet users
        Medical care
        Malaysia
      sug:
        subj:
          Malaysia
          Data privacy
          Electronic health records
          Internet users
          Medical care
      keyword:
        CFIP
        e-Health
        healthcare
        privacy concerns
      ab: E-health platforms that utilise information technology tools have greater potential for delivering promising healthcare services to society. However, the integration of burgeoning technology leads to potential users' concerns for information privacy when using the platforms. Despite the digital health trend in seeking healthcare services through e-health platforms, the users' behavioural disposition towards e-health platforms in Malaysia remains unclear. Therefore, this study employed a quantitative research design to determine the users' attitudes toward e-health platforms. The data were collected by distributing an online questionnaire across various online platforms in Malaysia. A total of 378 valid responses from Internet users with experience in using e-health platforms were analysed using the partial least squares (PLS) algorithm and bootstrapping procedure. The findings showed that information privacy orientation was a significant predictor for all concern for information privacy (CFIP) dimensions: collection, unauthorised secondary use, improper access, and errors in e-health platforms. In addition, only the collection dimension was found to have a negative influence on users' attitudes. At the same time, the gender factor, posited as a control variable, showed no significant impact on users' attitudes towards e-health platforms. Conclusively, the findings offer significant empirical knowledge to future researchers, healthcare providers, and e-health platform developers to address the transparency over users' information collection and management to reassure users' privacy concerns in using the e-health platforms.
      pubtype: Academic Journal
      doctype: Article
      src: R
    language: English
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      custom: Copyright of Pertanika Journal of Social Sciences & Humanities is the property of Universiti Putra Malaysia and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use.
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      holder: Universiti Putra Malaysia
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          year: 2025
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