"It's all about trust!" a multilevel model of the effect of servant leadership on firefighters' group task performance, adaptivity and emotional exhaustion.

How and why does servant leaders' behavior influence both performance (individual and collective) and emotional exhaustion within dynamic and extreme environments such as those of firefighters? We develop and test a multilevel model that integrates the principles of servant leadership with social ex...

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Published in:Public Administration Review Vol. 85; no. 4; pp. 1150 - 1173
Main Authors: Perrier, Anthony, El Akremi, Assâad, Manville, Caroline, Molines, Mathieu
Format: Article
Published: Wiley-Blackwell Jul/Aug2025
Subjects:
Online Access:View this record in EBSCOhost
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        atl: "It's all about trust!" a multilevel model of the effect of servant leadership on firefighters' group task performance, adaptivity and emotional exhaustion.
      aug:
        au:
          Perrier, Anthony
          El Akremi, Assâad
          Manville, Caroline
          Molines, Mathieu
        affil:
          TBS Business School, Toulouse Cedex, France
          Université Toulouse 1 Capitole, TSM Research (UMR CNRS 5303), Toulouse, France
          KEDGE Business School Marseille, Marseille, France
      su:
        Trust
        Psychological burnout
        Social exchange
        Servant leadership
        Multilevel models
        Psychological resilience
        Collective efficacy
        Fire fighters
      sug:
        subj:
          Trust
          Psychological burnout
          Social exchange
          Servant leadership
          Multilevel models
          Psychological resilience
          Collective efficacy
          Fire fighters
      ab: How and why does servant leaders' behavior influence both performance (individual and collective) and emotional exhaustion within dynamic and extreme environments such as those of firefighters? We develop and test a multilevel model that integrates the principles of servant leadership with social exchange theory to explore how servant leadership positively influences collective task performance and how it strengthens adaptivity at the individual level and reduces emotional exhaustion. Our four‐wave and three‐source study sample comprised 303 firefighters nested in 45 fire stations. The results of multilevel structural equation model (MSEM) analyses indicate that at the individual level, servant leadership significantly predicts high adaptivity and low emotional exhaustion through the mediating influence of firefighters' felt trust and the trust climate. The implications of our results for theory and practice are discussed.
      pubtype: Academic Journal
      doctype: Article
      src: R
    language: English
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