La RSC como herramienta de comunicación estratégica de los centros educativos concertados de Madrid (España).

Introduction: Public relations and communication are essential for subsidized schools. Faced with challenges such as declining birth rates and a shortage of qualified teachers, it is crucial to differentiate oneself and enhance reputation. Corporate Social Responsibility (CSR) emerges as a strategic...

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Published in:Revista Latina de Comunicación Social no. 83; pp. 1 - 24
Main Authors: Solano Santos, Luis Felipe, de Julián Latorre, Patricia, Martín Critikián, Davinia
Format: Article
Published: Revista Latina de Comunicacion Social 2025
Subjects:
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      pub: Revista Latina de Comunicacion Social
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        atl: La RSC como herramienta de comunicación estratégica de los centros educativos concertados de Madrid (España).
      aug:
        au:
          Solano Santos, Luis Felipe
          de Julián Latorre, Patricia
          Martín Critikián, Davinia
        affil:
          Universidad Complutense de Madrid. España
          Universidad Internacional de la Rioja (UNIR). España
          Universidad CEU San Pablo. España
      su:
        Madrid (Spain)
        Social media
        Reputation
        Birth rate
        Social responsibility
        Social responsibility of business
        Semi-structured interviews
      sug:
        subj:
          Social media
          Reputation
          Birth rate
          Social responsibility
          Social responsibility of business
          Madrid (Spain)
          Semi-structured interviews
      keyword:
        content analysis
        Corporate Social Responsibility
        educational communication
        Educational Social Responsibility
        semi-structured interviews
        subsidized schools in Madrid
        análisis de contenido
        colegios concertados de Madrid
        comunicación educativa
        entrevistas semiestructuradas
        Responsabilidad Social Corporativa
        Responsabilidad Social Educativa
        content analysis
        Corporate Social Responsibility
        educational communication
        Educational Social Responsibility
        semi-structured interviews
        subsidized schools in Madrid
        análisis de contenido
        colegios concertados de Madrid
        comunicación educativa
        entrevistas semiestructuradas
        Responsabilidad Social Corporativa
        Responsabilidad Social Educativa
      ab: Introduction: Public relations and communication are essential for subsidized schools. Faced with challenges such as declining birth rates and a shortage of qualified teachers, it is crucial to differentiate oneself and enhance reputation. Corporate Social Responsibility (CSR) emerges as a strategic tool to attract and retain talent, students, and improve image. Methodology: This study aims to examine how subsidized schools in Madrid implement CSR through semi-structured interviews with communication officers, surveys of families, and analysis of content on their social media and websites. A final proposal is added to assist schools wishing to integrate CSR into their communication plans. Results: Findings reflect a lack of knowledge of dircom about communication and CSR. While social media platforms do not adequately represent CSR activities, parents perceive their schools positively in terms of social and environmental contributions. Discussion: There is a discrepancy between family perceptions, school actions, communication efforts, and the knowledge of communication managers regarding CSR. Conclusions: Subsidized schools engage in CSR activities as part of their educational mission but fail to utilize them as a strategic communication tool, resulting in limited visibility.
      pubtype: Academic Journal
      doctype: Article
      src: R
    language: Spanish
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