Preparing healthcare organisations for using artificial intelligence effectively.
Healthcare organisations (HCOs) must prepare for large-scale implementation of artificial intelligence (AI)-enabled tools that can demonstrably achieve one or more aims of better care, improved efficiency, enhanced professional and patient experience, and greater equity. Failure to do so may disadva...
| Publicado en: | Australian Health Review Vol. 49; no. 4; pp. 1 - 8 |
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| Autores principales: | , , , , |
| Formato: | Journal Article |
| Publicado: |
CSIRO Publishing
2025
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=187285747&site=ehost-live header: @attributes: shortDbName: ccm uiTerm: 187285747 longDbName: CINAHL Complete uiTag: AN controlInfo: bkinfo: dissinfo: jinfo: jid: 01565788 HDW jtl: Australian Health Review issn: 01565788 maglogo: N pubinfo: dt: 2025 vid: 49 iid: 4 pid: 1568 pub: CSIRO Publishing place: Canberra ACT, <Blank> artinfo: ui: 187285747 10.1071/AH25102 187285747 ppf: 1 ppct: 7 formats: tig: atl: Preparing healthcare organisations for using artificial intelligence effectively. aug: au: Scott, Ian A. van der Vegt, Anton Canaris, Stephen Nolan, Paul Pointon, Keren affil: Digital Health and Informatics, Metro South Hospital and Health Service, Woolloongabba, Brisbane, Qld, Australia. sug: subj: Health Care Industry Australia Artificial Intelligence Implementation Science Australia Productivity Work Experiences Patient Attitudes Organizational Culture Organizational Change Change Management Trust Patient Safety Privacy and Confidentiality Risk Assessment Investments Liability, Legal Accountability Professional Competence Risk Management Conceptual Framework Personnel, Health Facility Psychosocial Factors Attitude of Health Personnel ab: Healthcare organisations (HCOs) must prepare for large-scale implementation of artificial intelligence (AI)-enabled tools that can demonstrably achieve one or more aims of better care, improved efficiency, enhanced professional and patient experience, and greater equity. Failure to do so may disadvantage patients, staff, and the organisation itself. We outline key strategies Australian HCOs should enact in maximising successful AI implementations: (1) establish transparent and accountable governance structures tasked to ensure responsible use of AI, including shifting organisational culture towards AI; (2) invest in delivering the human talent, technical infrastructure, and organisational change management that underpin a sustainable AI ecosystem; (3) gain staff and patient trust in using AI tools by virtue of their value to real world care and minimal threats to patient safety and privacy, existence of reliable governance, provision of appropriate training and opportunity for user co-design, transparency in AI tool use and consent, and retention of user agency in responding to AI generated advice; (4) establish risk assessment and mitigation processes that delineate unacceptable, high, medium, and low risk AI tools, based on task criticality and rigour of performance evaluations, and monitor and respond to any adverse impacts on patient outcomes; and (5) determine when and how liability for patient harm associated with a specific AI tool rests with, or is shared between, staff, developers, and the deploying HCO itself. In realising the benefits of AI, HCOs must build the necessary AI infrastructure, literacy, and cultural adaptation with foresighted planning and procurement of resources. What is known about the topic? Healthcare organisations (HCOs) will come under increasing pressure to implement, at scale, artificial intelligence (AI)-enabled tools already being used by individual clinicians and patients to deliver care. What does this paper add? In preparing for wider AI adoption, we propose several key strategies for HCOs to consider in achieving successful AI implementations, focusing on governance, investment, user trust, risk management, and medicolegal liability. What are the implications for organisation leaders and practitioners? Executives, staff, and patients of HCOs need to develop AI literacy, collaborate with industry and technical experts in co-design and co-deployment of AI tools, and actively participate in AI governance, training, and change management. pubtype: Academic Journal doctype: Journal Article ougenre: Article language: English refInfo: holdings: @attributes: islocal: N |
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