From Assessment to Automation: A Blueprint for Human Services Program Modernization.

The article focuses on the modernization of public human services programs through automation, optimization, and workforce model improvements. It emphasizes the importance of streamlining processes to minimize rework and enhance efficiency, advocating for a thorough program assessment to identify bo...

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Publicado en:Policy & Practice (19426828) Vol. 83; no. 3; pp. 4 - 6
Autor principal: Aguilar, Pat
Formato: Artículo
Publicado: American Public Human Services Association Fall2025
Materias:
Acceso en línea:Ver este registro en EBSCOhost
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      pub: American Public Human Services Association
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        atl: From Assessment to Automation: A Blueprint for Human Services Program Modernization.
      aug:
        au: Aguilar, Pat
        affil: Managing Director of Program Modernization Services at Maximus
      su:
        Human services
        Modernization (Social science)
        Automation
        Process optimization
        Data analytics
        Workforce planning
        Economic efficiency
      sug:
        subj:
          Human services
          Modernization (Social science)
          Automation
          Process optimization
          Data analytics
          Workforce planning
          Economic efficiency
      ab: The article focuses on the modernization of public human services programs through automation, optimization, and workforce model improvements. It emphasizes the importance of streamlining processes to minimize rework and enhance efficiency, advocating for a thorough program assessment to identify bottlenecks and inefficiencies. Key steps include collecting data, mapping processes, analyzing results, and making informed decisions to re-engineer operations. The article also highlights the role of smart automation in routine tasks, using examples of successful implementations to illustrate potential benefits for program delivery.
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      doctype: Article
      src: R
    language: English
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