UNSUNG HEROES: Delivering sustainable results for agencies and the communities they serve.

The article highlights the challenges faced by state human services workers, who are essential in supporting families in crisis but are often overwhelmed by limited resources, outdated technology, and high staff turnover. It discusses the inefficiencies in current systems, particularly in processing...

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Bibliographic Details

Published in:	Policy & Practice (19426828) Vol. 83; no. 3; pp. 18 - 22
Main Author:	Bell, Stephanie
Format:	Article
Published:	American Public Human Services Association Fall2025
Subjects:	Human services Medicaid Innovation adoption Public support Government agencies Child health insurance Customer service management
Online Access:	View this record in EBSCOhost