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Using Springshare's LibCal to Move Librarians off the Reference Desk.

2022, a task group at the University of Victoria Libraries moved reference service off the desk and into an appointments model. We used Springshare's LibCal to create a public web calendar and booking system, with librarians setting office hours and appointments done over Zoom, phone, or in person....

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Publicado en:Information Technology & Libraries Vol. 44; no. 3; pp. 1 - 15
Autor principal: Munro, Karen
Formato: pictorial Journal Article
Publicado: American Library Association Sep2025
Acceso en línea:Ver este registro en EBSCOhost
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        atl: Using Springshare's LibCal to Move Librarians off the Reference Desk.
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        au: Munro, Karen
        affil: Associate University Librarian, Engagement and Learning, University of Victoria
      sug:
        subj:
          Library Services
          Information Systems
          Appointments and Schedules
          Libraries, Academic
          Software
          User-Computer Interface
          Time Management
          Workflow
          Feedback
          Librarians
      ab: 2022, a task group at the University of Victoria Libraries moved reference service off the desk and into an appointments model. We used Springshare's LibCal to create a public web calendar and booking system, with librarians setting office hours and appointments done over Zoom, phone, or in person. LibCal allows us to send feedback follow-up requests to appointments and to keep stats and assess usage. This article is a practical case study in implementing a service model change, with emphasis on how we adapted LibCal to support the service to serve librarians and students.
      pubtype: Academic Journal
      doctype:
        pictorial
        Journal Article
      ougenre: Article
    language: English
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