How do healthcare professionals experience being subject to complaint? A meta-synthesis of reported psychosocial impacts.
Within healthcare settings, the frequency of complaints made against professionals has been steadily increasing. Despite the significant and sustained duress that complaints may cause, there has been limited research into the experience of those subjected to a complaint. Therefore, a systematic lite...
| Publicado en: | Ethics & Behavior Vol. 35; no. 7; pp. 544 - 564 |
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| Autores principales: | , |
| Formato: | Artículo |
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Taylor & Francis Ltd
Oct2025
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ssf&AN=188424360&site=ehost-live header: @attributes: shortDbName: ssf uiTerm: 188424360 longDbName: Social Sciences Full Text (H.W. Wilson) uiTag: AN controlInfo: bkinfo: jinfo: jid: 10508422 7LU jtl: Ethics & Behavior issn: 10508422 maglogo: N pubinfo: dt: Oct2025 vid: 35 iid: 7 pid: 377 pub: Taylor & Francis Ltd artinfo: ui: 188424360 10.1080/10508422.2024.2421312 ppf: 544 ppct: 20 formats: tig: atl: How do healthcare professionals experience being subject to complaint? A meta-synthesis of reported psychosocial impacts. aug: au: Hogben, Naomi Robertson, Noelle affil: School of Psychology and Vision Sciences, University of Leicester su: Work Corruption Organizational behavior Medical personnel Psychological distress Emotions Professional identity Social support Shame Psychosocial factors Experiential learning Grey literature CINAHL database Systematic reviews MEDLINE Thematic analysis Attitudes of medical personnel Meta-synthesis Quality assurance Psychology information storage & retrieval systems sug: subj: Work Corruption Organizational behavior Medical personnel Psychological distress Emotions Professional identity Social support Shame Psychosocial factors Experiential learning Other Individual and Family Services Grey literature CINAHL database Systematic reviews MEDLINE Thematic analysis Attitudes of medical personnel Meta-synthesis Quality assurance Psychology information storage & retrieval systems keyword: Complaint healthcare professionals psychosocial impacts Complaint healthcare professionals psychosocial impacts ab: Within healthcare settings, the frequency of complaints made against professionals has been steadily increasing. Despite the significant and sustained duress that complaints may cause, there has been limited research into the experience of those subjected to a complaint. Therefore, a systematic literature review and interpretative meta-synthesis was conducted. Three third-order, interrelated themes were identified encompassing the extensive and significant impacts of complaints on healthcare professionals: "significant and aversive emotional impact," "the need for support," and "the legacy of the complaint." The review highlights the need to be vigilant and sensitive to the profound and pervasive impacts of complaints. pubtype: Academic Journal doctype: Article src: R language: English refInfo: copyright: @attributes: flag: N holdings: @attributes: islocal: N |
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