Push-Pull Motivators and Perceived Health Care Quality on Remote Health Management Intentions—Evidence From the Indian Internet Population.
Background and Objectives: Hospitals offered remote health care services to enable seamless and safe execution of health care operations during the pandemic while ensuring all stakeholders' quality of life and well-being. We explore various push and pull motivational factors that can influence custo...
| Publicado en: | Quality Management in Health Care Vol. 34; no. 4; pp. 299 - 307 |
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| Autores principales: | , |
| Formato: | research tables/charts Journal Article |
| Publicado: |
Lippincott Williams & Wilkins
Oct-Dec2025
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=188654273&site=ehost-live header: @attributes: shortDbName: ccm uiTerm: 188654273 longDbName: CINAHL Complete uiTag: AN controlInfo: bkinfo: dissinfo: jinfo: jid: 10638628 0O9 jtl: Quality Management in Health Care issn: 10638628 maglogo: N pubinfo: dt: Oct-Dec2025 vid: 34 iid: 4 pid: 5086 pub: Lippincott Williams & Wilkins place: Baltimore, Maryland artinfo: ui: 188654273 188654273 188654273 10.1097/QMH.0000000000000495 188654273 ppf: 299 ppct: 8 formats: tig: atl: Push-Pull Motivators and Perceived Health Care Quality on Remote Health Management Intentions—Evidence From the Indian Internet Population. aug: au: Bright Helen, Pradheep Lysander Manohar, Hansa affil: Author Affiliations: Department of Management Studies, College of Engineering, Anna University, Guindy, Chennai, Tamil Nadu, India. sug: subj: Motivation Quality of Health Care Attitude to Health Telemedicine Intention Public Opinion India Internet Human India Conceptual Framework Hospitals India COVID-19 Pandemic Remote Consultation Appointments and Schedules Male Female Adolescence Young Adult Adult Middle Age Aged Educational Status Employment Status Multiple Linear Regression Multivariate Analysis of Variance Mediation Analysis Descriptive Statistics Data Analysis Software Adolescent: 13-18 years Adult: 19-44 years Middle Aged: 45-64 years Aged: 65+ years Male Female ab: Background and Objectives: Hospitals offered remote health care services to enable seamless and safe execution of health care operations during the pandemic while ensuring all stakeholders' quality of life and well-being. We explore various push and pull motivational factors that can influence customers' intentions to adopt remote health care services. We also examine the mediating role of perceived health care quality in light of their hedonic experience during the pandemic. Methods: We develop our conceptual framework based on push-pull motivational theory and investigate remote health management intentions. We carried out a case study in a multispecialty hospital in India. We collected data from 482 internet users who accessed their remote services during the pandemic, and we performed statistical analysis. Results: Our findings show the push and pull motivators significantly influencing internet populations' remote health management intentions. The results also highlight the mediation of perceived health care quality between push factors and remote health management intentions. Conclusions: The push-pull motivators significantly regulate remote health care intentions among the internet population. Technologists and researchers must address these factors while introducing future remote services to widen adoption. This is one of the pioneering studies investigating people's remote health care intentions post-pandemic. pubtype: Academic Journal doctype: research tables/charts Journal Article ougenre: Article language: English refInfo: holdings: @attributes: islocal: N |
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