"Are You on the Phone Track, Are You on the Video Track, Are You on the In-Person Track?": Outpatient Healthcare Social Workers' Experiences with Telehealth.
Since its rapid scale-up at the outset of the COVID-19 pandemic, telehealth has become an established and pervasive modality of engagement in outpatient healthcare. There is minimal literature on its use by healthcare social workers, who expand across myriad roles and types of practice. The purpose...
| Publicado en: | Health & Social Work Vol. 50; no. 4; pp. 297 - 307 |
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| Formato: | Artículo |
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Oxford University Press / USA
Nov2025
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ssf&AN=188960927&site=ehost-live header: @attributes: shortDbName: ssf uiTerm: 188960927 longDbName: Social Sciences Full Text (H.W. Wilson) uiTag: AN controlInfo: bkinfo: jinfo: jid: 03607283 HSW jtl: Health & Social Work issn: 03607283 maglogo: N pubinfo: dt: Nov2025 vid: 50 iid: 4 pid: 622 pub: Oxford University Press / USA artinfo: ui: 188960927 10.1093/hsw/hlaf035 ppf: 297 ppct: 10 formats: fmt: – @attributes: type: T – @attributes: type: P size: 707KB tig: atl: "Are You on the Phone Track, Are You on the Video Track, Are You on the In-Person Track?": Outpatient Healthcare Social Workers' Experiences with Telehealth. aug: au: Cristofalo, Margaret A su: Health services accessibility Social workers Interviewing Social services Caring Social worker attitudes Patient care Home environment Information technology Job satisfaction Working hours Telephones Telecommuting Literacy Patient participation Job involvement Professional practice Outpatient services in hospitals Prompts (Psychology) Travel Judgment sampling Continuum of care Telemedicine Thematic analysis Research methodology Medical appointments Professional employee training Clinical competence Data analysis software Clinics Human comfort Video recording sug: subj: Health services accessibility Social workers Interviewing Social services Caring Social worker attitudes Patient care Home environment Information technology Job satisfaction Working hours Telephones Telecommuting Literacy Patient participation All other out-patient care centres All Other Outpatient Care Centers Offices of physicians Community health centres Other Individual and Family Services Electronic components, navigational and communications equipment and supplies merchant wholesalers Job involvement Professional practice Outpatient services in hospitals Prompts (Psychology) Travel Judgment sampling Continuum of care Telemedicine Thematic analysis Research methodology Medical appointments Professional employee training Clinical competence Data analysis software Clinics Human comfort Video recording keyword: COVID-19 pandemic healthcare social work outpatient healthcare telehealth COVID-19 pandemic healthcare social work outpatient healthcare telehealth ab: Since its rapid scale-up at the outset of the COVID-19 pandemic, telehealth has become an established and pervasive modality of engagement in outpatient healthcare. There is minimal literature on its use by healthcare social workers, who expand across myriad roles and types of practice. The purpose of this article is to explore outpatient healthcare social workers' experiences with telehealth and their perceptions about its effect on their patients, particularly safety net populations. Semistructured interviews addressing effects of telehealth utilization on social workers, their practice, and their patients were completed with outpatient healthcare social workers (N = 21) from two urban medical centers. Three overarching themes emerged from thematic analysis: (1) telehealth facilitators and challenges to access; (2) telehealth's positive and negative effects on engagement, assessment, and intervention; and (3) telehealth work satisfaction and dissatisfaction. Results illustrate the need for increasing discernment for the benefit of patients to delineate paths of engagement through video, phone, hybrid, or in-person modalities by assessing the types of contextual factors identified by study participants. pubtype: Academic Journal doctype: Article src: R language: English refInfo: copyright: @attributes: flag: N holdings: @attributes: islocal: N |
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