The Future of Library Reference Services: Exploring the Use of AI Voice Assistants by Users in Industry 5.0.
This study explores the integration of AI voice assistants in library reference services within the framework of Industry 5.0. A systematic review methodology was employed, guided by the PRISMA framework, to analyze 27 peer-reviewed studies from 2015 to 2025. Findings reveal growing acceptance of AI...
| Publicado en: | Journal of Library & Information Services in Distance Learning Vol. 19; no. 4; pp. 195 - 217 |
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| Autores principales: | , , , |
| Formato: | research systematic review tables/charts Journal Article |
| Publicado: |
Taylor & Francis Ltd
Oct-Dec2025
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=189876270&site=ehost-live header: @attributes: shortDbName: ccm uiTerm: 189876270 longDbName: CINAHL Complete uiTag: AN controlInfo: bkinfo: dissinfo: jinfo: jid: 1533290X 88O jtl: Journal of Library & Information Services in Distance Learning issn: 1533290X maglogo: N pubinfo: dt: Oct-Dec2025 vid: 19 iid: 4 pid: 377 pub: Taylor & Francis Ltd place: Philadelphia, Pennsylvania artinfo: ui: 189876270 186907984 189876270 189876270 10.1080/1533290X.2025.2537136 189876270 ppf: 195 ppct: 22 formats: tig: atl: The Future of Library Reference Services: Exploring the Use of AI Voice Assistants by Users in Industry 5.0. aug: au: Oladokun, Bolaji David Peter, Uche Iheanyi Enakrire, Rexwhite Tega Ajani, Yusuf Ayodeji affil: Department of Library and Information Technology, Federal University of Technology, Ikot Abasi, Akwa Ibom, Nigeria sug: subj: Library Reference Services Artificial Intelligence Utilization Voice Recognition Systems Utilization User-Computer Interface Human Systematic Review Consumer Attitudes Data Security Ethics Checklists ab: This study explores the integration of AI voice assistants in library reference services within the framework of Industry 5.0. A systematic review methodology was employed, guided by the PRISMA framework, to analyze 27 peer-reviewed studies from 2015 to 2025. Findings reveal growing acceptance of AI voice assistants, particularly among digital natives, for routine queries. However, complex, context-dependent questions remain challenging for AI systems. User perceptions are mixed, with appreciation for efficiency tempered by concerns about accuracy, data privacy, and ethical implications. Therefore, libraries must prioritize user education, ethical AI deployment, and collaborative frameworks to align with Industry 5.0 values. pubtype: Academic Journal doctype: research systematic review tables/charts Journal Article ougenre: Article language: English refInfo: holdings: @attributes: islocal: N |
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