Inside the Workday of Employment Consultants: New Insights on Strengthening Employment Services.

Background: Most employment consultants access professional development to learn about best practices in supported and customized employment that lead to individual integrated employment. However, little is known about how widely these best practices are actually implemented. Objective: This article...

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Publicado en:Journal of Vocational Rehabilitation Vol. 64; no. 1; pp. 61 - 73
Autores principales: Migliore, Alberto, Wedeking, Ryan, Healey, Sherry, Eastman, Jill, Mahoehney, Danielle, Winsor, Jean
Formato: research tables/charts Journal Article
Publicado: Sage Publications Inc. Jan2026
Acceso en línea:Ver este registro en EBSCOhost
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      dt: Jan2026
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      pub: Sage Publications Inc.
      place: Thousand Oaks, California
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        atl: Inside the Workday of Employment Consultants: New Insights on Strengthening Employment Services.
      aug:
        au:
          Migliore, Alberto
          Wedeking, Ryan
          Healey, Sherry
          Eastman, Jill
          Mahoehney, Danielle
          Winsor, Jean
        affil: Institute for Community Inclusion, University of Massachusetts Boston, Boston, Massachusetts, USA
      sug:
        subj:
          Employment Psychosocial Factors
          Personnel Management
          Vocational Guidance
          Time
          Workload
          Program Implementation
          Human
          Male
          Female
          Implementation Science
          Descriptive Statistics
          Goal-Setting
          Data Analysis Software
          Adult
          Middle Age
          Funding Source
          Social Networks
          Job Satisfaction
          Adult: 19-44 years
          Middle Aged: 45-64 years
          Male
          Female
      ab: Background: Most employment consultants access professional development to learn about best practices in supported and customized employment that lead to individual integrated employment. However, little is known about how widely these best practices are actually implemented. Objective: This article provides a window into how a typical 8-h workday of an employment consultant aligns with best practices in supported and customized employment. Methods: We estimated employment consultants' average daily time allocation to key activities and best practices using 12 months of data from 96 employment consultants across 13 employment programs in seven states. Results: On a typical 8-h workday, employment consultants dedicate about two and a half hours on supports leading to hire—one hour in community settings, 29 min on specific best practices, and six minutes engaging with job seekers' families and social networks. Administrative tasks account for nearly three hours per day. Time allocation varied widely across the 13 employment programs. Conclusion: Employment consultants are key to helping job seekers achieve individual integrated employment. State funding agencies should equip them with data-based tools for self-reflection, goal setting, and action planning to drive continuous improvement.
      pubtype: Academic Journal
      doctype:
        research
        tables/charts
        Journal Article
      ougenre: Article
    language: English
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