Public Encounters and Government Chatbots: When Servers Talk to Citizens.

Public service providers around the world are now offering chatbots to answer citizens' questions and deliver digital services. Using these artificial intelligence‐powered technologies, citizens can engage in conversations with governments through systems that mimic face‐to‐face interactions and adj...

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Detalles Bibliográficos

Publicado en:	Public Administration Review Vol. 86; no. 1; pp. 35 - 46
Autores principales:	Alishani, Art, Homburg, Vincent, Velsberg, Ott
Formato:	Artículo
Publicado:	Wiley-Blackwell Jan/Feb2026
Materias:	Public administration Artificial intelligence Citizens Public services Chatbots Internet in public administration Government communication systems Electronic services
Acceso en línea:	Ver este registro en EBSCOhost