A comparison of conversational chatbots and the internet for consumer information search.
This study compares consumer perceptions of conversational chatbots and the internet for information search. While the internet is a mature platform, conversational chatbots represent an emerging technology, and insight into how consumers view them in relation to the internet for information search...
| Publicado en: | Behaviour & Information Technology Vol. 45; no. 2; pp. 314 - 332 |
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| Autores principales: | , |
| Formato: | research tables/charts Journal Article |
| Publicado: |
Taylor & Francis Ltd
Feb2026
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| Acceso en línea: | Ver este registro en EBSCOhost |