After Action Reviews, Learning Lessons and Post-Crisis Assessment of Crisis and Risk Communication.

After-Action Reviews (AARs) have become essential tools for organizational learning and development, particularly in post-crisis contexts such as public health emergencies. This study examines the processes, characteristics, and challenges of AARs, focusing on their application during the COVID-19 p...

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Publicado en:Health Communication Vol. 41; no. 3; pp. 385 - 398
Autores principales: Akhther, Najma, Zakaria, Muhammad, Seeger, Matthew W.
Formato: research tables/charts Journal Article
Publicado: Taylor & Francis Ltd Mar2026
Acceso en línea:Ver este registro en EBSCOhost
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      dt: Mar2026
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      pub: Taylor & Francis Ltd
      place: Philadelphia, Pennsylvania
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        atl: After Action Reviews, Learning Lessons and Post-Crisis Assessment of Crisis and Risk Communication.
      aug:
        au:
          Akhther, Najma
          Zakaria, Muhammad
          Seeger, Matthew W.
        affil: School of Business, State University of New York at Oswego
      sug:
        subj:
          Task Performance and Analysis
          Learning
          Communication
          COVID-19 Pandemic
          Public Health
          Emergencies
          Disaster Planning
          Risk Assessment
          Human
          United States
          Narratives
          Descriptive Statistics
          Analytic Research
          Thematic Analysis
          Pandemic Preparedness
          Hardiness
          Risk Management
          Organizational Culture
          Organizational Development
      ab: After-Action Reviews (AARs) have become essential tools for organizational learning and development, particularly in post-crisis contexts such as public health emergencies. This study examines the processes, characteristics, and challenges of AARs, focusing on their application during the COVID-19 pandemic. We conceptualize AARs as communication processes that enact, encode, and disseminate lessons learned, contributing to organizational resilience and innovation. By analyzing a sample of COVID-19 AARs from various organizations, we explore the variability in AAR form, structure, and content across different organizational levels. Our findings reveal consistent themes in assessment and recommendations, particularly emphasizing the importance of communication, coordination, and inclusive planning for vulnerable populations. Results highlight the significance of AARs as tools for translating crisis experiences into actionable insights for future pandemic preparedness and response.
      pubtype: Academic Journal
      doctype:
        research
        tables/charts
        Journal Article
      ougenre: Article
    language: English
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