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Evaluation of Business Processes in Goods Delivery at a Digital Freight Forwarding Logistics Company.

In a digital freight forwarding company, all operational activities—from RFQ creation to shipment delivery—are managed through the ELI Trade application. The RFQ (Request for Quotation) process is a critical determinant of business success, primarily influenced by timeliness and pricing accuracy. Co...

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Published in:Journal Transnational Universal Studies (JTUS) Vol. 3; no. 11; pp. 364 - 380
Main Authors: Oktaviana, Rizka, E. R., Mahendrawathi
Format: Article
Published: Central Publishing Nov2025
Subjects:
Requests for quotations
Process mining
Process optimization
Freight forwarders
Business process management
Logistics
Benchmarking (Management)
Online Access:View this record in EBSCOhost