The Impact of Business Intelligence on Organizational Excellence in Jordanian Commercial Banks.
This study aims to investigate the impact of business intelligence on organizational excellence in Jordanian commercial banks. In an increasingly competitive and dynamic business environment, commercial banks must adopt strategic tools that enhance their decision-making processes and overall perform...
| Publicado en: | Journal of Humanities & Social Sciences Studies (JHSSS) Vol. 8; no. 3; pp. 7 - 21 |
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| Autores principales: | , |
| Formato: | Artículo |
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Al-Kindi Center for Research & Development
2026
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=hlh&AN=192249233&site=ehost-live header: @attributes: shortDbName: hlh uiTerm: 192249233 longDbName: Humanities International Complete uiTag: AN controlInfo: bkinfo: jinfo: jid: 26637197 MZ5F jtl: Journal of Humanities & Social Sciences Studies (JHSSS) issn: 26637197 maglogo: N pubinfo: dt: 2026 vid: 8 iid: 3 pid: 62593 pub: Al-Kindi Center for Research & Development artinfo: ui: 192249233 10.32996/jhsss.2026.8.3.2 ppf: 7 ppct: 14 formats: tig: atl: The Impact of Business Intelligence on Organizational Excellence in Jordanian Commercial Banks. aug: au: Tanash, Othman Ibrahim Issa Al Ma'ani, Ahmed Ismail affil: World Islamic Sciences University, Department of Management, Amman, Jordan World Islamic Sciences University, Department of Business Administration, Amman, Jordan su: Data management Excellence Process optimization Decision support systems Business analytics Support services (Management) Banking industry Competitive advantage in business sug: subj: Data management Excellence Process optimization Decision support systems Business analytics Support services (Management) Banking industry Competitive advantage in business keyword: Business Intelligence Jordanian Commercial Banks Organizational Excellence ab: This study aims to investigate the impact of business intelligence on organizational excellence in Jordanian commercial banks. In an increasingly competitive and dynamic business environment, commercial banks must adopt strategic tools that enhance their decision-making processes and overall performance. Business intelligence--through its core dimensions of data management systems, data analysis systems, management support systems, and report presentation--plays a pivotal role in improving operational efficiency and sustaining competitive advantage. The study adopted a quantitative approach using Partial Least Squares Structural Equation Modeling (PLS-SEM) to test the proposed model and hypotheses. Data were collected from a proportional stratified random sample comprising 280 managers from senior and middle management levels across 12 Jordanian commercial banks. The findings revealed that all dimensions of business intelligence have a statistically significant and positive effect on the dimensions of organizational excellence, namely leadership excellence, subordinate excellence, strategy excellence, and operations excellence. Based on these findings, the study recommends enhancing investment in business intelligence infrastructure, fostering a data-driven organizational culture, and providing training for managerial staff to optimize the strategic use of BI tools--ultimately supporting sustainable excellence and competitiveness in the banking sector. pubtype: Academic Journal doctype: Article src: R language: English refInfo: copyright: @attributes: flag: Y dt: @attributes: year: 2026 holdings: @attributes: islocal: N |
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