How Older Adult Internet Users Stay Online When Technical Problems Arise.
While older adults are increasingly using a variety of information and communication technologies (ICTs), keeping them online and using these ICTs may be challenging when technology difficulties arise. Using data from an online survey of U.S. older adults, 65 years and older (N = 1173), we investiga...
| Publicado en: | Journal of Applied Gerontology Vol. 45; no. 4; pp. 787 - 799 |
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| Autores principales: | , , , |
| Formato: | Artículo |
| Publicado: |
Sage Publications Inc.
Apr2026
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| Materias: | |
| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ssf&AN=192308745&site=ehost-live header: @attributes: shortDbName: ssf uiTerm: 192308745 longDbName: Social Sciences Full Text (H.W. Wilson) uiTag: AN controlInfo: bkinfo: jinfo: jid: 07334648 JGR jtl: Journal of Applied Gerontology issn: 07334648 maglogo: Y pubinfo: dt: Apr2026 vid: 45 iid: 4 pid: 344 pub: Sage Publications Inc. artinfo: ui: 192308745 10.1177/07334648251349906 ppf: 787 ppct: 12 formats: tig: atl: How Older Adult Internet Users Stay Online When Technical Problems Arise. aug: au: Schuster, Amy M. Nishan, Noor Kadylak, Travis Cotten, Shelia R. affil: Department of Psychology, Clemson University, Clemson, SC, USA Department of Sociology, Anthropology, and Criminal Justice, Clemson University, Clemson, SC, USA Independent Scholar, Tampa, FL, USA Department of Communication, Clemson University, Clemson, SC, USA su: United States Qualitative research Focus groups Self-efficacy Income Interviewing Sex distribution Information resources Information services Computer literacy Marital status Family support Social support Educational attainment Old age Logistic regression analysis Descriptive statistics Customer relations Research methodology Data analysis software Internet of things sug: subj: Qualitative research Focus groups Self-efficacy Income Interviewing Sex distribution Information resources Information services Computer literacy Marital status Family support Social support Educational attainment Old age United States All Other Information Services Other Individual and Family Services Logistic regression analysis Descriptive statistics Customer relations Research methodology Data analysis software Internet of things keyword: internet experience older adults online self-efficacy social support technology support internet experience older adults online self-efficacy social support technology support ab: While older adults are increasingly using a variety of information and communication technologies (ICTs), keeping them online and using these ICTs may be challenging when technology difficulties arise. Using data from an online survey of U.S. older adults, 65 years and older (N = 1173), we investigate the sources of technical support older adults draw upon when technical problems arise and the factors that influence which sources are used for technical support. Most reported fixing technical issue themselves (71%) or getting help from family (65%) at least some of the time. Higher online self-efficacy was positively associated with fixing technical issues themselves, finding answers online, and using more sources of technical support. Older adults with lower online self-efficacy were more likely to receive help from family. Those with more social support were more likely to get help from family and less likely to use customer support or fix technical issues themselves. pubtype: Academic Journal doctype: Article src: R language: English refInfo: copyright: @attributes: flag: N holdings: @attributes: islocal: N |
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