A diary study of information‐intensive work tasks in the modern workplace: Investigating task descriptions and task processes.
The work‐task‐based framework offers a cohesive perspective for understanding workplace information behavior, guiding empirical exploration of information engagement in modern work environments. This study investigates both task descriptions and task processes of information‐intensive work tasks thr...
| Publicado en: | Journal of the Association for Information Science & Technology Vol. 77; no. 5; pp. 663 - 682 |
|---|---|
| Autores principales: | , , |
| Formato: | research tables/charts Journal Article |
| Publicado: |
Wiley-Blackwell
May2026
|
| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=192727016&site=ehost-live header: @attributes: shortDbName: ccm uiTerm: 192727016 longDbName: CINAHL Complete uiTag: AN controlInfo: bkinfo: dissinfo: jinfo: jid: 23301635 H6JN jtl: Journal of the Association for Information Science & Technology issn: 23301635 maglogo: N pubinfo: dt: May2026 vid: 77 iid: 5 pid: 480 pub: Wiley-Blackwell place: Malden, Massachusetts artinfo: ui: 192727016 189280228 192727016 192727016 10.1002/asi.70037 192727016 ppf: 663 ppct: 19 formats: tig: atl: A diary study of information‐intensive work tasks in the modern workplace: Investigating task descriptions and task processes. aug: au: Wang, Afeng Zhao, Yiming Ma, Feicheng affil: Center for Studies of Information Resources, Wuhan University, Wuhan, China sug: subj: Information Seeking Behavior Task Performance and Analysis Work Environment Consumers Psychosocial Factors Consumer Attitudes Evaluation Human Funding Source Diaries Semi-Structured Interview Prospective Studies Business Science Communities Computers and Computerization Problem Solving Knowledge Time Empirical Research Job Satisfaction Goals and Objectives Cross Sectional Studies Purposive Sample Convenience Sample Male Female Adult Government Agencies Colleges and Universities Multimethod Studies Content Analysis Reliability Intraclass Correlation Coefficient Kruskal-Wallis Test Mann-Whitney U Test Fisher's Exact Test Spearman's Rank Correlation Coefficient Analysis of Variance T-Tests Logistic Regression Descriptive Statistics China Snowball Sample Information Science Workload Decision Making Adult: 19-44 years Male Female ab: The work‐task‐based framework offers a cohesive perspective for understanding workplace information behavior, guiding empirical exploration of information engagement in modern work environments. This study investigates both task descriptions and task processes of information‐intensive work tasks through diaries and follow‐up interviews to capture authentic user experiences. Data from 52 work tasks across diverse organizations reveal that the most frequent topics include Reference, Business, Science, Society, and Computers, with Intellectual and Decision/Solution product types being predominant. Performers typically begin with moderate or high work task knowledge. On average, each work task involves 2.5 seeking tasks and 5.3 search tasks. Seeking tasks are mainly linked to resolution‐oriented information use, while search tasks rely on external sources for factual resolution and verification. Work task topics, product, prior knowledge, subtasks, and duration significantly influence source selection and information use. As work tasks progress, the number of search tasks and clarification use decreases, whereas resolution and verification use increase. These findings refine theoretical models of task‐driven information behavior and provide practical insights for designing adaptive information systems and AI tools to better support evolving work task processes and enhance work performance. pubtype: Academic Journal doctype: research tables/charts Journal Article ougenre: Article language: English refInfo: holdings: @attributes: islocal: N |
|---|