Measuring patient experience of integrated care in multiple sclerosis: development and validation of the Integrated Care Experience Scale (ICES-MS).

People with multiple sclerosis (MS) need to receive health and social care services from a diverse range of provider organizations, which carries risks such as disjointed care, discontinuities, and duplication. Many innovation programmes aim to provide better integrated and person-centred care (IPCC...

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Publicado en:European Journal of Public Health Vol. 36; no. 2; pp. 1 - 8
Autores principales: Manacorda, Tommaso, Bandiera, Paolo, Lamendola, Piero, Salivetto, Marco, Terzuoli, Federica, Battaglia, Mario A, Ponzio, Michela
Formato: research tables/charts Journal Article
Publicado: Oxford University Press / USA Apr2026
Acceso en línea:Ver este registro en EBSCOhost
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      dt: Apr2026
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      pub: Oxford University Press / USA
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        atl: Measuring patient experience of integrated care in multiple sclerosis: development and validation of the Integrated Care Experience Scale (ICES-MS).
      aug:
        au:
          Manacorda, Tommaso
          Bandiera, Paolo
          Lamendola, Piero
          Salivetto, Marco
          Terzuoli, Federica
          Battaglia, Mario A
          Ponzio, Michela
        affil: Italian Multiple Sclerosis Association (AISM), Genoa, Italy
      sug:
        subj:
          Reliability and Validity
          Instrument Construction
          Instrument Validation
          Psychometrics Evaluation
          Scales
          Health Care Delivery, Integrated Standards
          Patient Attitudes Evaluation
          Multiple Sclerosis Therapy
          Human
          Funding Source
          Male
          Female
          Adult
          Middle Age
          Aged
          Italy
          Validation Studies
          Factor Analysis
          Questionnaires
          Quality of Life
          Patient Satisfaction
          Patient Centered Care
          Support, Social
          Aging
          Cross Sectional Studies
          Interviews
          Descriptive Statistics
          Comparative Studies
          Summated Rating Scaling
          Transcultural Care
          Data Analysis Software
          Mann-Whitney U Test
          Kruskal-Wallis Test
          Post Hoc Analysis
          Construct Validity
          Coefficient alpha
          Adult: 19-44 years
          Middle Aged: 45-64 years
          Aged: 65+ years
          Male
          Female
      ab: People with multiple sclerosis (MS) need to receive health and social care services from a diverse range of provider organizations, which carries risks such as disjointed care, discontinuities, and duplication. Many innovation programmes aim to provide better integrated and person-centred care (IPCC) for people with chronic conditions, including MS. Measuring patient experience is essential to evaluate interventions meant to shift the service model towards coordinated and personalized care. These transformations are central to global strategies for addressing the needs of ageing populations. AISM—Italian MS Association adapted an 8-item questionnaire, ICES-MS, from a set of questions originally designed for chronic patients in general. A total of 1602 persons with MS living in Italy completed the ICES-MS as a part of a broader survey that included other validated questionnaires on disability (Self-EDSS) and quality of life (EQ-5D-3L and EQ-VAS). Participants' responses were also linked with data from a previous AISM survey on 169 Italian Clinical Centres. Structural, construct, criterion, and known-groups validity of ICES-MS were evaluated. The ICES-MS scale is a robust unidimensional measure of patient experience of IPCC in MS, with strong internal consistency and appropriate convergent validity with EQ-5D-3L and EQ-VAS. ICES-MS scores varied as expected by participants' age and disability level. ICES-MS is a valid, succinct scale to measure patient experience of IPCC care in MS in Italy, and its original design suggests value in exploring its use in other chronic conditions and different countries.
      pubtype: Academic Journal
      doctype:
        research
        tables/charts
        Journal Article
      ougenre: Article
    language: English
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