The Relationship Between Case Manager Roles and Inpatient Operational Efficiency: A Cross-Sectional Study in Indonesian Referral Hospital.
Background: Hospitals globally face increasing pressure to enhance operational efficiency without compromising care quality. In this context, the case manager role is pivotal, yet empirical evidence of its direct impact on quantitative efficiency metrics remains limited, particularly in developing c...
| Publicado en: | International Journal of Nursing Education Vol. 18; no. 1; pp. 84 - 92 |
|---|---|
| Autores principales: | , , , , |
| Formato: | research tables/charts Journal Article |
| Publicado: |
Institute of Medico-legal publications Pvt Ltd
Jan-Mar2026
|
| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=193080647&site=ehost-live header: @attributes: shortDbName: ccm uiTerm: 193080647 longDbName: CINAHL Complete uiTag: AN controlInfo: bkinfo: dissinfo: jinfo: jid: 09749349 BBYF jtl: International Journal of Nursing Education issn: 09749349 maglogo: N pubinfo: dt: Jan-Mar2026 vid: 18 iid: 1 pid: 50801 pub: Institute of Medico-legal publications Pvt Ltd artinfo: ui: 193080647 193080647 193080647 10.37506/mrsxjn79 193080647 ppf: 84 ppct: 8 formats: fmt: @attributes: type: T tig: atl: The Relationship Between Case Manager Roles and Inpatient Operational Efficiency: A Cross-Sectional Study in Indonesian Referral Hospital. aug: au: Habibi, Zul Saputra, Irwan Martunis Kamil, Hajjul Usman, Said affil: Master Program of Public Health, Faculty of Medicine, Universitas Syiah Kuala, Banda Aceh, Indonesia sug: subj: Case Managers Professional Role Evaluation Organizational Efficiency Evaluation Hospital Units Referral and Consultation Hospitals Indonesia Human Indonesia Male Female Adult Middle Age Cross Sectional Studies Questionnaires Spearman's Rank Correlation Coefficient Health Care Delivery, Integrated Communication Patient Care Plans Supervisors and Supervision Inpatients Descriptive Research Correlational Studies Univariate Statistics Bivariate Statistics Data Analysis Software Hospitals, Public Academic Medical Centers Adult: 19-44 years Middle Aged: 45-64 years Male Female ab: Background: Hospitals globally face increasing pressure to enhance operational efficiency without compromising care quality. In this context, the case manager role is pivotal, yet empirical evidence of its direct impact on quantitative efficiency metrics remains limited, particularly in developing countries. Objective: This study aimed to analyse the relationshipbetween case manager roles and the operational efficiency of inpatient wards at a public referral hospital in Indonesia. Material and Method: A cross-sectional design was employed, including all 39 head nurses selected through total sampling. Data were collected using a validated questionnaire assessing case manager roles, with high reliability (Cronbach's Alpha = 0.963). The Spearman Rho correlation test was used for analysis. Results: The results demonstratedthat the overall efficiency revealed that a significant majority of inpatient wards were classified as inefficient.Furthermore,a significant relationshipwas found between the overall role of case managers and operational efficiency (p = 0.036). Analysis of sub-variables also revealed significant relationships: coordination of health services (p=0.009), communication (p=0.048), care planning (p=0.024), prevention of intervention duplication (p=0.025), and supervision (p=0.046). Conclusion: The study concludes that despite a significant majority of inpatient wards (71.8%) being classified as inefficient, the case manager's role is significantly associated with key operational efficiency indicators. Therefore, optimizing this role through structured training, clear protocols, and enhanced interprofessional collaboration is recommended as a crucial strategy for hospital management to improve resource utilization and service quality. pubtype: Academic Journal doctype: research tables/charts Journal Article ougenre: Article language: English refInfo: holdings: @attributes: islocal: N |
|---|