Implementing an Acute Frailty Service in the Emergency Department: A Mixed‐Methods Service Evaluation of Feasibility, Patient Outcomes and Experience.

Background: Older adults living with frailty present frequently to emergency departments (EDs), yet standard care is poorly adapted to their complex needs. National policy in England recommends Comprehensive Geriatric Assessment (CGA) and frailty‐targeted pathways, but evidence on their impact in ED...

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Publicado en:Journal of Evaluation in Clinical Practice Vol. 32; no. 3; pp. 1 - 12
Autores principales: Zhang, Yuhan, Green, Victoria, Montagu, Alex
Formato: research tables/charts Journal Article
Publicado: Wiley-Blackwell Apr2026
Acceso en línea:Ver este registro en EBSCOhost
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      dt: Apr2026
      vid: 32
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      pub: Wiley-Blackwell
      place: Malden, Massachusetts
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        10.1111/jep.70432
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        atl: Implementing an Acute Frailty Service in the Emergency Department: A Mixed‐Methods Service Evaluation of Feasibility, Patient Outcomes and Experience.
      aug:
        au:
          Zhang, Yuhan
          Green, Victoria
          Montagu, Alex
        affil: Faculty of Health and Life Sciences, Oxford Brookes University, Oxford, UK
      sug:
        subj:
          Frailty Syndrome Therapy
          Emergency Service
          Outcomes (Health Care) Evaluation
          Patient Attitudes Evaluation
          Implementation Science
          Health Care Delivery, Integrated
          Geriatric Assessment
          Health Policy
          Human
          Male
          Female
          Aged
          Aged, 80 and Over
          Pilot Studies
          Multimethod Studies
          Nonexperimental Studies
          Comparative Studies
          Scales
          Analysis of Variance
          Analysis of Covariance
          Pearson's Correlation Coefficient
          Odds Ratio
          Confidence Intervals
          Data Analysis Software
          Descriptive Statistics
          Length of Stay
          Patient Admission
          Hospital Mortality
          Health Care Costs
          Patient Satisfaction
          Human Dignity
          Communication
          Cost Savings
          Aged: 65+ years
          Aged, 80 & over
          Male
          Female
      ab: Background: Older adults living with frailty present frequently to emergency departments (EDs), yet standard care is poorly adapted to their complex needs. National policy in England recommends Comprehensive Geriatric Assessment (CGA) and frailty‐targeted pathways, but evidence on their impact in EDs is limited. Methods: We conducted a single‐centre mixed‐methods service evaluation using an observational comparative design to evaluate a new frailty service in a large urban ED (September 2023–March 2024), based on routinely collected data (Commissioning for Quality and Innovation (CQUIN) dataset) and a patient experience survey. Results: Among 5,717 eligible ED presentations (clinical frailty scale (CFS) ≥ 6), 464 (8.1%) received the acute frailty service (AFS) review and 5,253 (91.9%) usual care. AFS patients were older (mean 85.9 (SD 7.7) vs 81.0 (SD 12.3) years) and more often female (64.2% vs. 55.3%). Overall LOS was shorter for AFS patients (49.1 ± 48.5 h ≈ 2.0 days vs 106.4 ± 95.5 h ≈ 4.4 days; p < 0.001), driven primarily by admitted patients. Admission avoidance was achieved in 23% of AFS cases. Odds of hospital admission were lower (OR 0.14, 95% CI 0.087–0.231), while 30‐day reattendance did not differ significantly (OR 0.84, 95% CI 0.51–1.36). No in‐hospital deaths occurred among AFS‐reviewed patients. Patient feedback (n = 24) showed high satisfaction with dignity, communication, and overall care. A simple cost‐offset estimate suggested two admissions avoided per clinician shift, approximating local bed‐day cost savings of £1,000 per day. Conclusions: Implementing a dedicated frailty service in the ED is feasible and may improve clinical outcomes and patient experience. Embedding specialist geriatric input early in the emergency pathway supports safe, efficient, and person‐centred care for older adults. These findings offer transferable insights for acute and emergency care systems seeking to strengthen frailty management at the front door. Statement of Significance: This study provides real‐world evidence on implementing an acute frailty service within the emergency department and describes its reach, integration, and associated early outcomes for older adults living with frailty. The findings contribute to international efforts to optimise frailty management at the front door of acute hospitals, offering practical insights for integrated emergency and geriatric care.
      pubtype: Academic Journal
      doctype:
        research
        tables/charts
        Journal Article
      ougenre: Article
    language: English
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