Field Testing of a Nested SSM‐UML Methodology: Socio‐Technical System Design in a Personalised Healthcare Ecosystem.
Complex socio‐technical systems require methodological approaches that bridge 'soft' stakeholder perspectives with 'hard' technical specifications. This study field tests a novel nested methodology that integrates Unified Modelling Language (UML) prototyping within the soft systems methodology (SSM)...
| Publicado en: | Systems Research & Behavioral Science Vol. 43; no. 2; pp. 731 - 750 |
|---|---|
| Autores principales: | , , |
| Formato: | Artículo |
| Publicado: |
Wiley-Blackwell
Mar/Apr2026
|
| Materias: | |
| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ssf&AN=193599520&site=ehost-live header: @attributes: shortDbName: ssf uiTerm: 193599520 longDbName: Social Sciences Full Text (H.W. Wilson) uiTag: AN controlInfo: bkinfo: jinfo: jid: 10927026 2SN jtl: Systems Research & Behavioral Science issn: 10927026 maglogo: Y pubinfo: dt: Mar/Apr2026 vid: 43 iid: 2 pid: 480 pub: Wiley-Blackwell artinfo: ui: 193599520 10.1002/sres.3207 ppf: 731 ppct: 19 formats: tig: atl: Field Testing of a Nested SSM‐UML Methodology: Socio‐Technical System Design in a Personalised Healthcare Ecosystem. aug: au: Zahid, Arnob Sharma, Ravishankar Wingreen, Stephen affil: Waikato Management School, University of Waikato, Hamilton, New Zealand College of Technological Innovation, Zayed University, Abu Dhabi, UAE Department of Accounting and Information Systems, University of Canterbury, Christchurch, New Zealand su: Policy sciences Consensus (Social sciences) Corporate culture Medical care Ethnology research Research funding Systems design Systems development Descriptive statistics Experimental design Thematic analysis Research Mathematical models Research methodology Individualized medicine Stakeholder analysis Theory Quality assurance Insurance companies sug: subj: Policy sciences Consensus (Social sciences) Corporate culture Medical care Ethnology research Direct group life, health and medical insurance carriers Direct Health and Medical Insurance Carriers Other Direct Insurance (except Life, Health, and Medical) Carriers Insurance Agencies and Brokerages Research funding Systems design Systems development Descriptive statistics Experimental design Thematic analysis Research Mathematical models Research methodology Individualized medicine Stakeholder analysis Theory Quality assurance Insurance companies keyword: empirical design validation hybrid methodologies socio‐technical systems soft systems methodology stakeholder engagement unified modelling language empirical design validation hybrid methodologies socio‐technical systems soft systems methodology stakeholder engagement unified modelling language ab: Complex socio‐technical systems require methodological approaches that bridge 'soft' stakeholder perspectives with 'hard' technical specifications. This study field tests a novel nested methodology that integrates Unified Modelling Language (UML) prototyping within the soft systems methodology (SSM) approach to systems thinking through systematic stakeholder engagement. Using personalised healthcare (PHC) ecosystem design as the use‐case, we adopted a participatory, role‐playing approach with iterative design refinement interviews (DRIs) involving 18 international stakeholders and design validation workshops (DVW) involving 25 domain experts across six countries. Systematic thematic analysis of 55 stakeholder comments revealed four key methodological advantages: enhanced stakeholder comprehension of complex systems, improved consensus building through visual modelling, reduced design iteration cycles and strengthened validation rigour. The nested approach demonstrated superior stakeholder engagement compared with traditional single‐methodology applications, with participants reporting 73% improved understanding of system complexity and 81% satisfaction with the collaborative design process. This research contributes to systems methodology by (1) providing field validation of hybrid SSM‐UML approaches, (2) advancing stakeholder engagement techniques in systems development and (3) establishing transferable design principles for complex socio‐technical system development. The nested methodology offers significant potential for addressing 'wicked problems' requiring integration of multiple stakeholder perspectives with more precise technical specifications. pubtype: Academic Journal doctype: Article src: R language: English refInfo: copyright: @attributes: flag: N holdings: @attributes: islocal: N |
|---|