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Inequality in frontline communication: bureaucrats talk differently to men and women.

While gender biases in public service delivery are well-established, we still lack empirical insights on the underlying behavioral micro-mechanisms. This article contributes toward closing this perennial gap by investigating gender differences in the complexity and emotionality of verbal bureaucrat-...

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Publicado en:Journal of Public Administration Research & Theory Vol. 36; no. 2; pp. 158 - 173
Autores principales: Friedrich, Laurin, Eckhard, Steffen
Formato: Artículo
Publicado: Oxford University Press / USA Apr2026
Materias:
Germany
Gender stereotypes
Public services
Oral communication
Expressive behavior
Business communication
Sex discrimination
Public administration
Machine learning
Acceso en línea:Ver este registro en EBSCOhost