Switching between touch and voice: factors influencing modality selection in multimodal systems.

Users frequently encounter multimodal systems and make decisions regarding the most suitable modality for a given task. This study examines users' modality selection in multimodal systems, focusing on the features and menu structures of available modalities. Modality selection tasks that considered...

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Publicado en:Ergonomics Vol. 69; no. 6; pp. 1007 - 1021
Autor principal: Cha, Min Chul
Formato: pictorial research tables/charts Journal Article
Publicado: Taylor & Francis Ltd Jun2026
Acceso en línea:Ver este registro en EBSCOhost
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      dt: Jun2026
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      pub: Taylor & Francis Ltd
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        10.1080/00140139.2025.2499200
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        atl: Switching between touch and voice: factors influencing modality selection in multimodal systems.
      aug:
        au: Cha, Min Chul
        affil: Division of Media Communication, Hankuk University of Foreign Studies, Seoul, Republic of Korea
      sug:
        subj:
          Touch
          User-Computer Interface
          Voice Perception
          Task Performance and Analysis
          Human
          Funding Source
          Logistic Regression
          Voice Recognition Systems
          Decision Making
          Male
          Female
          Adult
          Descriptive Statistics
          Questionnaires
          Analysis of Variance
          Data Analysis Software
          Post Hoc Analysis
          Adult: 19-44 years
          Male
          Female
      ab: Users frequently encounter multimodal systems and make decisions regarding the most suitable modality for a given task. This study examines users' modality selection in multimodal systems, focusing on the features and menu structures of available modalities. Modality selection tasks that considered the number of touches, syllables per touch (S/T), and menu structure were presented to participants. Binomial logistic regression analysis revealed that S/T and menu structure significantly predicted modality selection. The voice modality was predominantly chosen when S/T ranged from 2 to 3 in non-hierarchical tasks and 4 to 5 in hierarchical tasks. In contrast, the number of touches did not significantly predict modality selection. Additionally, modality features and menu structure significantly influenced interaction effort, including both physical and mental dimensions. This study identified modality switching points by evaluating the interaction effort associated with voice and touch modalities. Practitioner Summary: This study identifies key factors – syllables per touch and menu structure – affecting touch and voice modality preferences in multimodal systems. Hierarchical tasks significantly influence the switching point. The findings provide a framework for designing adaptive interfaces that enhance usability and reduce interaction effort.
      pubtype: Academic Journal
      doctype:
        pictorial
        research
        tables/charts
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      ougenre: Article
    language: English
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