DEVELOPMENT AND VALIDATION OF EMOTIONBRIDGE: A GPT-BASED DIAGNOSTIC SYSTEM FOR EMPATHIC COMMUNICATION SKILLS.

This study developed and validated EmotionBridge, a GPT-based diagnostic tool for assessing empathic communication through real-time, scenario-based interactions. Using a Design and Development Research (DDR) approach, the system was grounded in a theoretical framework with two domains: empathic exp...

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Publicado en:Scientific Culture Vol. 12; no. 5 Part 1; pp. 526 - 544
Autores principales: Lee, Yuna, Xiao, AiJin, Lee, HyeRan, Lee, Sang-Soo
Formato: Artículo
Publicado: University of the Aegean 2026
Materias:
Acceso en línea:Ver este registro en EBSCOhost
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      dt: 2026
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        atl: DEVELOPMENT AND VALIDATION OF EMOTIONBRIDGE: A GPT-BASED DIAGNOSTIC SYSTEM FOR EMPATHIC COMMUNICATION SKILLS.
      aug:
        au:
          Lee, Yuna
          Xiao, AiJin
          Lee, HyeRan
          Lee, Sang-Soo
        affil:
          Institute of Educational Policy Research, Future Education Institute, Uiryeong, South Korea
          Department of Education, Pusan National University, Busan, South Korea
      su:
        Generative pre-trained transformers
        Empathy
        Social emotional learning
        Test validity
        Scoring rubrics
        User-centered system design
        Design research
        Emotional competence
      sug:
        subj:
          Generative pre-trained transformers
          Empathy
          Social emotional learning
          Test validity
          Scoring rubrics
          User-centered system design
          Design research
          Emotional competence
      keyword:
        AI-assisted assessment
        Empathic Communication
        GPT-based system
        social-emotional learning
        usability evaluation
      ab: This study developed and validated EmotionBridge, a GPT-based diagnostic tool for assessing empathic communication through real-time, scenario-based interactions. Using a Design and Development Research (DDR) approach, the system was grounded in a theoretical framework with two domains: empathic expression and empathic response. The prototype, built via GPT Builder, incorporated rubric-based evaluations. Expert reviews demonstrated high content validity (CVI = .95 and .97), and concurrent validity was supported by correlations between expert and self-report scores. Usability testing with 35 participants yielded a strong SUS score (79.64), and qualitative feedback informed iterative refinements. The results demonstrate the promise of generative AI in delivering scalable and personalized diagnostics in social-emotional learning, offering a replicable design model that links large language models with structured assessment principles.
      pubtype: Academic Journal
      doctype: Article
      src: R
    language: English
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