Usability and desirability of a hearing health chatbot: an explorative study.
Objective: This study explored the usability and desirability of an AI-driven chatbot designed to support adults with hearing loss. Design: A mixed-methods exploratory study was conducted, incorporating mobile analytics, in-app feedback, and qualitative interviews. A prototype AI-driven chatbot was...
| Published in: | International Journal of Audiology Vol. 65; no. 2; pp. 233 - 244 |
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| Main Authors: | , , |
| Format: | pictorial research tables/charts Journal Article |
| Published: |
Taylor & Francis Ltd
Feb2026
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| Online Access: | View this record in EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=194088952&site=ehost-live header: @attributes: shortDbName: ccm uiTerm: 194088952 longDbName: CINAHL Complete uiTag: AN controlInfo: bkinfo: dissinfo: jinfo: jid: 14992027 JW2 jtl: International Journal of Audiology issn: 14992027 maglogo: Y pubinfo: dt: Feb2026 vid: 65 iid: 2 pid: 377 pub: Taylor & Francis Ltd place: Philadelphia, Pennsylvania artinfo: ui: 194088952 185933358 194088952 194088952 10.1080/14992027.2025.2514586 194088952 ppf: 233 ppct: 11 formats: fmt: – @attributes: type: T – @attributes: type: P tig: atl: Usability and desirability of a hearing health chatbot: an explorative study. aug: au: Bennett, Rebecca J. Tsiolkas, Jessica Tagudin, Josh affil: enAble Institute, Curtin University, Perth, Australia sug: subj: Hearing Disorders Chatbot Utilization Support, Psychosocial Consumer Satisfaction Human Multimethod Studies Exploratory Research Feedback Middle Age Hearing Aids Tinnitus Audiologists Conversation Male Female Content Analysis Descriptive Statistics Funding Source Middle Aged: 45-64 years Male Female ab: Objective: This study explored the usability and desirability of an AI-driven chatbot designed to support adults with hearing loss. Design: A mixed-methods exploratory study was conducted, incorporating mobile analytics, in-app feedback, and qualitative interviews. A prototype AI-driven chatbot was developed using GPT Creator and integrated into a simple app interface. Participants used the chatbot over a 2-week period, with their interactions and feedback recorded for analysis. Study sample: Ten adults with hearing loss (mean age: 58.6 years, SD = 8.7) participated in the study. Results: Participant individual chatbot usage ranged from one to eight interactions. Key areas of inquiry included hearing aid functionality, tinnitus management, and audiologist-related concerns. The chatbot was perceived as user-friendly and useful for basic support, but experienced users desired more personalised responses. Suggested improvements included conversation memory, better handling of multiple questions, and enhanced voice-to-text functionality. Conclusions: This study provides preliminary evidence that AI-driven chatbots may offer valuable support for adults with hearing loss. While usability and desirability were generally favourable, enhancements in personalisation and accessibility are needed to improve engagement and long-term adoption. Future iterations should incorporate user-centred refinements to maximise the chatbot's effectiveness in hearing health management. pubtype: Academic Journal doctype: pictorial research tables/charts Journal Article ougenre: Article language: English refInfo: holdings: @attributes: islocal: N |
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