Implementing a complex innovation into workplace operations: The case of work ability support for indoor environment-associated health complaints.

Background: Multifactorial health complaints associated with indoor work environments can impact on employees' work ability and arouse controversies in the workplace. Traditionally, solutions have centered on building-related factors, however supporting work ability requires a multi-perspective appr...

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Published in:Work Vol. 84; no. 2; pp. 458 - 472
Main Authors: Keränen, Hanna, Vuokko, Aki, Korenius, Pirjo, Selinheimo, Sanna, Juvonen-Posti, Pirjo
Format: research tables/charts Journal Article
Published: Sage Publications Inc. Jun2026
Online Access:View this record in EBSCOhost
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      dt: Jun2026
      vid: 84
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      pub: Sage Publications Inc.
      place: Thousand Oaks, California
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        atl: Implementing a complex innovation into workplace operations: The case of work ability support for indoor environment-associated health complaints.
      aug:
        au:
          Keränen, Hanna
          Vuokko, Aki
          Korenius, Pirjo
          Selinheimo, Sanna
          Juvonen-Posti, Pirjo
        affil: Work Ability and Working Careers, Finnish Institute of Occupational Health, Oulu, Finland
      sug:
        subj:
          Work Environment
          Diffusion of Innovation
          Occupational Health
          Work Capacity Evaluation
          Air Pollution, Indoor
          Support, Psychosocial
          Human
          Seminars and Workshops
          Thematic Analysis
          Emotions
          Collaboration
          Implementation Science
          Preventive Health Care
          Job Performance
          Purposive Sample
          Funding Source
      ab: Background: Multifactorial health complaints associated with indoor work environments can impact on employees' work ability and arouse controversies in the workplace. Traditionally, solutions have centered on building-related factors, however supporting work ability requires a multi-perspective approach. Objective: This study explored relevant perspectives for implementing a multi-perspective work ability support model. This model represents a complex intervention within the intricate context of indoor environment-related health complaints in the workplace. Methods: We used recordings and notes from the workshops of a project aiming to implement the work ability support model in three organizations and used reflexive thematic analysis. We developed overarching themes from the data, using the Consolidated Framework for Implementation Research (CFIR) as an interpretative lens to structure the findings into implementation perspectives. Results: We developed four overarching themes encompassing all CFIR domains and most constructs: (1) the acknowledgment and validation of employees' emotions and experiences as a solution, (2) reliable information and detailed facts as the key to managing work ability support, (3) existing tools as a means to normalization and collaboration, and (4) supervisors as central actors in a challenging task. Conclusions: Implementing a work ability support model regarding complex phenomena affecting work ability, such as indoor environment-related health complaints, requires identifying and addressing the potential tensions and controversies underlying the model and requires consideration of the context. Viewing communication as a process of developing shared understanding and co-constructing knowledge throughout the implementation process and all its dimensions can be beneficial for the implementation.
      pubtype: Academic Journal
      doctype:
        research
        tables/charts
        Journal Article
      ougenre: Article
    language: English
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