Assessment of Artificial Intelligence Chatbots' Information Quality on Home Dental Bleaching: A Comparative Study.
Introduction: The purpose of this research was to compare how artificial intelligence chatbots (ChatGPT-3.5, ChatGPT-4, Gemini, and DeepSeek) responded to common patient inquiries regarding home dental bleaching, with an emphasis on quality, accuracy, clarity, and practical applicability. Methods: F...
| Publicado en: | Lokman Hekim Health Sciences Vol. 6; no. 2; pp. 246 - 255 |
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| Autores principales: | , |
| Formato: | research tables/charts Journal Article |
| Publicado: |
KARE Publishing
Jun2026
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=194639950&site=ehost-live header: @attributes: shortDbName: ccm uiTerm: 194639950 longDbName: CINAHL Complete uiTag: AN controlInfo: bkinfo: dissinfo: jinfo: jid: 27917835 N1MV jtl: Lokman Hekim Health Sciences issn: 27917835 maglogo: N pubinfo: dt: Jun2026 vid: 6 iid: 2 pid: 62027 pub: KARE Publishing artinfo: ui: 194639950 194639950 194639950 10.14744/lhhs.2026.25363 194639950 ppf: 246 ppct: 9 formats: fmt: @attributes: type: P tig: atl: Assessment of Artificial Intelligence Chatbots' Information Quality on Home Dental Bleaching: A Comparative Study. aug: au: Özişçi, Özlem Gökmen, Elif Irmak affil: Department of Prosthodontics, Süleyman Demirel University Faculty of Dentistry, Isparta, Türkiye sug: subj: Tooth Bleaching Quality Assessment Health Information Artificial Intelligence, Generative Methods Chatbot Utilization Dental Devices, Home Care Human Female Male Comparative Studies Cross Sectional Studies Descriptive Research Scales Interrater Reliability Patient Education Multiple Linear Regression Kruskal-Wallis Test Post Hoc Analysis Spearman's Rank Correlation Coefficient Data Analysis Software Descriptive Statistics Female Male ab: Introduction: The purpose of this research was to compare how artificial intelligence chatbots (ChatGPT-3.5, ChatGPT-4, Gemini, and DeepSeek) responded to common patient inquiries regarding home dental bleaching, with an emphasis on quality, accuracy, clarity, and practical applicability. Methods: Forty patient-oriented questions identified using the AlsoAsked tool, which extracts Google "People Also Ask" data, were categorized into seven thematic domains and submitted individually to each chatbot in separate sessions. Responses were independently scored by two evaluators using the global quality scale (GQS), accuracy of information index (AOI), and patient education materials assessment tool for printed materials. Response times were recorded in seconds. Statistical analyses included the Kruskal--Wallis test, Bonferroni-adjusted pairwise comparisons, and Spearman correlation (p<0.05). Results: ChatGPT-4 and DeepSeek achieved the highest GQS and AOI scores. DeepSeek had the highest actionability score but the longest response time. ChatGPT-3.5 demonstrated moderate performance, while Gemini had the lowest intelligibility and actionability scores. Discussion and Conclusion: Advanced artificial intelligence chatbots can provide high-quality and accurate information on at-home dental bleaching. However, unsupervised use may pose patient safety risks; thus, their deployment should be limited to validated, monitored, and task-specific applications. pubtype: Academic Journal doctype: research tables/charts Journal Article ougenre: Article language: English refInfo: holdings: @attributes: islocal: N |
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