| Sumario: | Background: John's Campaign seeks to welcome families and friends to participate in the planning, delivery and support of the care of their relative or friend in care homes and hospitals. At St Andrew's Healthcare, we welcome them to work with us as equal partners-in-care, according to their wants and needs. By doing so, we can support truly person-centred care, and improved experiences and outcomes for all. Methods: Continuous quality improvement (CQI) is a quality development approach that has been adopted at St Andrew's. CQI is an incremental method of change that supports improvement in care by introducing new initiatives and refining them to support ongoing development. The authors identified that we could more explicitly seek feedback about the experiences of partner-in-care involvement. Doing so has helped us to understand areas of best practice, gaps, and opportunities for development. Results: Completed survey data has been largely positive, with the majority of partners-in-care content with the current level of flexibility and support when visiting the wards. Some partners-in-care requested to support with personal care, mealtimes and leave with their relative or friend. Most staff were in support of increased opportunities for contact and involvement, identifying that this would improve communication and support care delivery. Discussion: It is anticipated that John's Campaign will support improvement in the quality experience of contact between the people in our care and their partners-in-care. Compliments and complaints, the St Andrew's Patient Reported Experience Measure (PREM) MyVoice, and John's Campaign survey data will be used as a means of measuring the success of the initiative. The initiative will be adapted and refined based on this feedback and our clinical observations.
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