Who is this for? How felt accountability shapes the enactment of accountability in public service delivery.
What makes accountability work? To answer this question, public administration research has long focused on formal mechanisms—–rules, audits, and performance indicators—intended to ensure that public employees answer for their actions. Yet these mechanisms alone rarely determine how accountability p...
| Publicado en: | Journal of Public Administration Research & Theory Vol. 36; no. 3; pp. 361 - 376 |
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| Formato: | Artículo |
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Oxford University Press / USA
Jul2026
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ssf&AN=194993811&site=ehost-live header: @attributes: shortDbName: ssf uiTerm: 194993811 longDbName: Social Sciences Full Text (H.W. Wilson) uiTag: AN controlInfo: bkinfo: jinfo: jid: 10531858 172N jtl: Journal of Public Administration Research & Theory issn: 10531858 maglogo: N pubinfo: dt: Jul2026 vid: 36 iid: 3 pid: 622 pub: Oxford University Press / USA artinfo: ui: 194993811 10.1093/jopart/muag011 ppf: 361 ppct: 15 formats: tig: atl: Who is this for? How felt accountability shapes the enactment of accountability in public service delivery. aug: au: Ernst, Margit affil: Department of Social Sciences and Business, Roskilde School of Governance, Roskilde University, 4000 Roskilde, DenmarkDepartment of Social Work, UCL University College, 5230 Odense, Denmark su: Public officers Public administration Ethnology research Government accountability Subjectivity Institutional environment sug: subj: Public officers Public administration Ethnology research Other General Government Support Government accountability Subjectivity Institutional environment keyword: accountability regimes copyrightHolder:Public Management Research Association copyrightYear:2026 ethnography felt accountability inLanguage:en public service delivery publisher:Oxford University Press sameAs:https://dx.doi.org/10.1093/jopart/muag011 street-level bureaucracy accountability regimes copyrightHolder:Public Management Research Association copyrightYear:2026 ethnography felt accountability inLanguage:en public service delivery publisher:Oxford University Press sameAs:https://dx.doi.org/10.1093/jopart/muag011 street-level bureaucracy ab: What makes accountability work? To answer this question, public administration research has long focused on formal mechanisms—–rules, audits, and performance indicators—intended to ensure that public employees answer for their actions. Yet these mechanisms alone rarely determine how accountability plays out in practice. Rather, it depends on how they are recognized, internalized, and enacted by those expected to comply. This realization has spurred growing interest in how employees perceive and enact accountability in the context of public service delivery. Based on ethnographic fieldwork, this study unpacks how street-level bureaucrats navigate tensions between formal accountability demands and their internalized perceptions of accountability. The findings reveal how employees weigh, reinterpret, or reframe accountability based on what they perceive to be at stake. To conceptualize this, the article introduces a concentric model of accountability. pubtype: Academic Journal doctype: Article src: R language: English refInfo: copyright: @attributes: flag: N holdings: @attributes: islocal: N |
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