Evaluating the Implementation of a Medication Dispensing Telehealth Platform in Community Behavioral Health Settings.
Individuals with serious mental illness (SMI) often require ongoing medication managed through intensive community-based service delivery (IC-BSD) programs. While these programs support the SMI population, they face challenges with efficiency and effectiveness. Innovative technological solutions lik...
| Publicado en: | Community Mental Health Journal Vol. 62; no. 5; pp. 864 - 877 |
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| Autores principales: | , , , , , , , |
| Formato: | Artículo |
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Springer Nature
Jul2026
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| Materias: | |
| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ssf&AN=195094124&site=ehost-live header: @attributes: shortDbName: ssf uiTerm: 195094124 longDbName: Social Sciences Full Text (H.W. Wilson) uiTag: AN controlInfo: bkinfo: jinfo: jid: 00103853 CMH jtl: Community Mental Health Journal issn: 00103853 maglogo: N pubinfo: dt: Jul2026 vid: 62 iid: 5 pid: 237 pub: Springer Nature artinfo: ui: 195094124 10.1007/s10597-025-01577-3 ppf: 864 ppct: 13 formats: tig: atl: Evaluating the Implementation of a Medication Dispensing Telehealth Platform in Community Behavioral Health Settings. aug: au: Mattocks, Nicole Swenson, Naomi Consol, Amanda Phillips, Hilary Hopkins, Karen Siegel, Jennifer L. Manleigh, Caitlin Unick, Jay affil: https://ror.org/0451s5g67 Department of Social and Behavioral Sciences, Colorado Mesa University, Grand Junction, CO, USA https://ror.org/04rq5mt64 University of Maryland School of Social Work, Baltimore, MD, USA https://ror.org/05r0q9p84 Department of Sociology and Social Work, Calvin University, Grand Rapids, MI, USA Altruix, Annapolis, MD, USA su: Mental illness drug therapy World Wide Web Task performance Qualitative research Interviewing Psychosocial factors Research funding Descriptive statistics Telemedicine Job evaluation Workflow Medication therapy management Attitudes of medical personnel Research methodology Videoconferencing Data analysis software Application software Health facility employees Video recording sug: subj: Mental illness drug therapy World Wide Web Task performance Qualitative research Interviewing Psychosocial factors Software Publishers Software publishers (except video game publishers) Custom Computer Programming Services All Other Business Support Services Internet Publishing and Broadcasting and Web Search Portals Research funding Descriptive statistics Telemedicine Job evaluation Workflow Medication therapy management Attitudes of medical personnel Research methodology Videoconferencing Data analysis software Application software Health facility employees Video recording keyword: Community behavioral health Implementation Medical and Health Sciences Public Health and Health Services Medication adherence Serious mental illness Telehealth intervention Community behavioral health Implementation Medical and Health Sciences Public Health and Health Services Medication adherence Serious mental illness Telehealth intervention ab: Individuals with serious mental illness (SMI) often require ongoing medication managed through intensive community-based service delivery (IC-BSD) programs. While these programs support the SMI population, they face challenges with efficiency and effectiveness. Innovative technological solutions like the Medherent™ telehealth platform, which automates medication dispensing and tracks adherence, offer potential improvements. However, research on their use in SMI populations and implementation barriers in community settings is limited. This study examines the implementation of Medherent™ to support medication management in community mental health settings. Using a mixed-methods approach, we assessed the appropriateness, acceptability, adoption, and feasibility of Medherent™. The Work Observation Method by Activity Timing (WOMBAT) was employed to quantify medication management tasks in three community mental health agencies, and qualitative interviews with 28 staff members were conducted. Results suggest that Medherent™ can save up to 7.35 h of staff time per client each month, enabling staff to focus on higher-value rehabilitation activities. Staff generally found Medherent™ acceptable, reporting increased efficiency and enhanced client independence. However, challenges included technical issues such as power outages, Wi-Fi connectivity, and the need for ongoing staff training. This study emphasizes the importance of organizational readiness and effective communication between agencies and pharmacy providers for successful implementation. Future research should explore broader impacts on clinical outcomes and assess the telehealth platform's long-term feasibility. pubtype: Academic Journal doctype: Article src: R language: English refInfo: copyright: @attributes: flag: N holdings: @attributes: islocal: N |
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