Lessons From Lockdown: Designing Flexible, Responsive Domestic and Family Violence Service Systems.

Whether natural disaster, war, financial crisis, or global health emergency, upsurges in domestic violence lurk in the shadows of every crisis. In 2020, following the onset of the coronavirus pandemic, Phumzile Mlambo-Ngcuka, Executive Director of UN Women, described the lockdowns and related contro...

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Publicado en:Violence Against Women Vol. 32; no. 11; pp. 4236 - 4254
Autor principal: Pfitzner, Naomi
Formato: Artículo
Publicado: Sage Publications Inc. Sep2026
Materias:
Acceso en línea:Ver este registro en EBSCOhost
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        au: Pfitzner, Naomi
        affil: Monash Gender and Family Violence Prevention Centre, Faculty of Arts, Monash University, Clayton Campus, Clayton, VIC, Australia
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        Victims
        Health services accessibility
        Internet access
        Qualitative research
        Focus groups
        Diffusion of innovations
        Social services
        Interviewing
        Socioeconomic factors
        Privacy
        Help-seeking behavior
        Domestic violence
        Computer literacy
        Trust
        COVID-19 pandemic
        Medical ethics
        Secondary analysis
        Digital divide
        Crisis intervention (Mental health services)
        Descriptive statistics
        Stay-at-home orders
        Thematic analysis
        Research
        Research methodology
        Online information services
        Comparative studies
        Data analysis software
        Internet service providers
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          Health services accessibility
          Internet access
          Qualitative research
          Focus groups
          Diffusion of innovations
          Social services
          Interviewing
          Socioeconomic factors
          Privacy
          Help-seeking behavior
          Domestic violence
          Computer literacy
          Trust
          COVID-19 pandemic
          Medical ethics
          Australia
          Other Individual and Family Services
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          Other telecommunications
          Secondary analysis
          Digital divide
          Crisis intervention (Mental health services)
          Descriptive statistics
          Stay-at-home orders
          Thematic analysis
          Research
          Research methodology
          Online information services
          Comparative studies
          Data analysis software
          Internet service providers
      keyword:
        crises
        domestic and family violence
        innovation
        remote service provision
        service design
        crises
        domestic and family violence
        innovation
        remote service provision
        service design
      ab: Whether natural disaster, war, financial crisis, or global health emergency, upsurges in domestic violence lurk in the shadows of every crisis. In 2020, following the onset of the coronavirus pandemic, Phumzile Mlambo-Ngcuka, Executive Director of UN Women, described the lockdowns and related control measures as "a perfect storm for controlling, violent behaviour behind closed doors." Drawing on research investigating domestic and family violence help-seeking and service responses during the COVID-19 lockdowns, this paper explores what the pandemic has taught us about designing responsive and accessible services to support victim-survivors during normal operations as well as in times of crisis.
      pubtype: Academic Journal
      doctype: Article
      src: R
    language: English
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