Leveraging Systems Thinking to Manage Learning Organisations: An Analysis of the Service Sector.
This study investigates the role of systems thinking in fostering learning organisations within the service industry. Specifically, it explores how interactivity, process orientation and awareness of mental models contribute to the development of learning organisations. Data were collected using a j...
| Publicado en: | Systems Research & Behavioral Science Vol. 43; no. 4; pp. 1645 - 1657 |
|---|---|
| Autores principales: | , , |
| Formato: | Artículo |
| Publicado: |
Wiley-Blackwell
Jul/Aug2026
|
| Materias: | |
| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ssf&AN=195176527&site=ehost-live header: @attributes: shortDbName: ssf uiTerm: 195176527 longDbName: Social Sciences Full Text (H.W. Wilson) uiTag: AN controlInfo: bkinfo: jinfo: jid: 10927026 2SN jtl: Systems Research & Behavioral Science issn: 10927026 maglogo: Y pubinfo: dt: Jul/Aug2026 vid: 43 iid: 4 pid: 480 pub: Wiley-Blackwell artinfo: ui: 195176527 10.1002/sres.70059 ppf: 1645 ppct: 12 formats: tig: atl: Leveraging Systems Thinking to Manage Learning Organisations: An Analysis of the Service Sector. aug: au: Gupta, Manisha Singh, Mamta Kumari, Ranjani affil: School of Management Sciences, Lucknow Uttar Pradesh,, India Chandragupt Institute of Management Patna, Patna Bihar,, India su: Cross-sectional method Teams in the workplace Personnel management Empirical research Problem solving Psychology Group process Cognition Statistical models Conceptual models Questionnaires Knowledge management Structural equation modeling Descriptive statistics System analysis Learning strategies Data analysis software Regression analysis sug: subj: Cross-sectional method Teams in the workplace Personnel management Empirical research Problem solving Psychology Group process Cognition Human Resources Consulting Services Administration of Human Resource Programs (except Education, Public Health, and Veterans' Affairs Programs) Statistical models Conceptual models Questionnaires Knowledge management Structural equation modeling Descriptive statistics System analysis Learning strategies Data analysis software Regression analysis keyword: dynamic thinking interactivity knowledge of mental models learning organisation process orientation systems thinking dynamic thinking interactivity knowledge of mental models learning organisation process orientation systems thinking ab: This study investigates the role of systems thinking in fostering learning organisations within the service industry. Specifically, it explores how interactivity, process orientation and awareness of mental models contribute to the development of learning organisations. Data were collected using a judgmental sampling method from 246 respondents in the service sector. Partial least squares structural equation modelling was employed to analyse the relationships. To complement the empirical analysis, a causal loop diagram was developed to visualise the dynamic feedback loops among systems thinking dimensions. The findings reveal that interactivity, process orientation and mental model knowledge significantly enhance the development of learning organisations by promoting teamwork, structured problem‐solving and knowledge integration. However, dynamic thinking showed no significant effect, suggesting a context‐specific boundary condition where immediate operational responsiveness may overshadow long‐term learning priorities. This research offers both empirical and systems‐based insights, providing practical guidance for managers to apply systems thinking strategically and holistically. pubtype: Academic Journal doctype: Article src: R language: English refInfo: copyright: @attributes: flag: N holdings: @attributes: islocal: N |
|---|